Infrastructure Operations Manager

4 weeks ago


Kannur, India Tata Consultancy Services Full time

Job Role: Infrastructure Operations Manager

Job Location: Chennai

Exp Range: 10Years to 12Years

Desired Competencies (Technical/Behavioral Competency):

  • The primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organizations infrastructure
  • The role provides overall expertise in the infrastructure and integrated application operations functions
  • Ability to define, implement and enforce the organization s Configuration Management and Change Management policies and practices
  • Make recommendations and capacity planning to provide a steady, cost-effective infrastructure to meet the availability demands of the organization
  • Participates in the discussion of applications performance and infrastructure outage incidents to provide solutions
  • Collaborate with all relevant IT resources to develop preventive measures and automated remediation of production issues
  • Contribute to continual service improvement by challenging, reviewing, updating and where inexistent, creating, processes and procedures to drive operational excellence
  • Coordinate the implementation of IT infrastructure related projects and maintain operational readiness
  • Project implementation metrics, activities, and team capacity planning
  • Plan and implement upgrades needed to maintain service levels
  • Ensure that systems, processes, and methodologies are implemented
  • Review progress, and direct changes in priorities, schedules, procedures to meet deadlines
  • Motivate staff by setting and achieving challenging goals; demonstrate persistence in overcoming obstacles
  • Lead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completion
  • Support standards, business continuity, and disaster recovery
  • Provide excellent customer service
  • Drive continuous improvement activity
  • Provide input to strategy setting and decision-making processes

Must Have Skills:

  • Cross Functional experience (SD, SIAM & Work place)
  • Excellent communication skills
  • IT transformation experience integrating infra & application


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