Manager - Admissions and Outreach

3 weeks ago

New Delhi, India GRAM HR Solutions. Full time

Job Title:Manager – Outreach Location : Chennai Experience : 6–10 years in Outreach, Admissions, or related roles in the Education Industry Role Type : Full-time, On-siteRole Overview The Manager – Outreach will be responsible for driving enrolments through outreach and sales activities, while also ensuring a positive student experience post-admission. The role will focus on 70% outreach/sales and 30% student experience, requiring a balance between achieving enrolment targets and supporting student success.Key Responsibilities Outreach & Sales • Plan and execute outreach activities, events, and campaigns to drive student enrolments. • Develop and maintain strong relationships with schools, colleges, counsellors, and other partners in the assigned region. • Generate leads through on-ground and digital outreach, and convert them into successful enrolments. • Achieve and exceed monthly/quarterly enrolment targets. • Track, analyse, and report outreach metrics to optimize performance. Student Experience • Act as a bridge between admissions and student success, ensuring smooth onboarding of enrolled students. • Support student engagement post-admission by addressing initial queries and guiding them through processes. • Collaborate with the Student Success team to track student satisfaction and address concerns proactively. • Conduct orientation sessions and regular check-ins with newly enrolled students to ensure a positive transition. • Assist in building student communities (WhatsApp groups, peer-to-peer connect, alumni linkages) to enhance belongingness. • Collect and report student feedback to continuously improve student experience and retention.Key Skills & Attributes • Strong sales acumen with a proven track record in outreach, student recruitment, or admissions. • Excellent communication and interpersonal skills to engage with both prospects and enrolled students. • Ability to empathize and resolve student concerns effectively. • Comfort in managing both sales KPIs and student satisfaction metrics. • Proactive, target-driven, and able to work independently as well as collaboratively with cross-functional teams. • Familiarity with the education sector, student lifecycle, and local market dynamics in Chandigarh and Chennai.Qualifications & Experience • Graduate/Postgraduate in Business, Marketing, Education, or a related field. • 6-10 years of experience in outreach/sales, preferably in the education or edtech sector. • Prior exposure to student counselling, student success, or related functions will be an added advantage.

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