Senior Salesforce Administrator

1 week ago

Chennai, India Arkoz Full time

Responsibilities :

- All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

- Salesforce configuration changes, including (but not limited to) : Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

- Understanding of fundamental triggers/Apex code knowledge

- Sandbox environment management.

- DevOps/release management experience

- Identify and gather requirements, translating them into best-practice, scalable solutions focused on exceptional user experience.

- Identify unused or underutilized platform features.

- Create a platform roadmap and define priorities, liaising with stakeholders.

- Own the communication of any platform changes to end users and stakeholders.

- Data management to improve Salesforce data quality, implementing rules and automation as needed.

- Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer

- User support tickets

- Monitor and improve user adoption.

- New user and ongoing user training

- Technical documentation

- Management of integrated applications and third-party suppliers, including Conga, Gearset, ZoomInfo, LinkedIn Navigator, and more.

Qualifications and Background

Required :

- Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud

- Certified Salesforce Administrator

- Additional Salesforce certifications e.g. Advanced Administrator, Platform App Bachelor's/Postgraduate degree or professional qualification

Required :

- A proactive attitude to platform enhancements

- Designing scalable, best-practice solutions

- Excellent relationship-building skills

- Ability to liaise with stakeholders at all levels.

- Translating requirements into technical solutions

- Experience in change management and governance.

- Training end users and key stakeholders

- Technical documentation

- Available and responsive to questions

- Experience implementing Salesforce configuration changes.

- DevOps/release management experience

Preferrable skills:

- CPQ, DocuSign, Salesforce NetSuite Integration, Visual Studio, Data Loader, Conga

Desirable :

- Understanding of basic triggers/Apex code knowledge

- Demonstrates continued personal/professional development.

- Active in the Salesforce community

(ref:hirist.tech)

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