Charge Point Operations Manager

7 days ago

Bangalore Metropolitan Area, India Phénicia Conseil Full time

Phénicia Conseil for a technology-led smart mobility solutions provider offering a complete turnkey solution for all e-mobility need ,subsidiary of a leading automotive division and part of a very diversified group based in Middle East, with an international presence in more than 40 Countries, is looking for a:


Charge Point Operations Manager (m/w)

(Electrical Vehicle Charging Infrastructure)

Local contract – Bangalore - INDIA


The business will help revolutionise the EV charging marketplace, combining the provision of power and data together as a cost-effective solution in a variety of urban environments.


Role

We are in the pursuit of brilliant, self-motivated individuals who are enthusiastic about working at a start-up pace. The business can enable the increasing uptake of EV’s by ensuring the correct infrastructure exists for everyone to be able to charge reliably, conveniently, and affordably.

The role reports to the Director of Energy & EV Infrastructure and in this position you will be the backbone of the new business network, responsible for ensuring the smooth operations of the EV charging network. Monitoring the complete charge point network (including comms) and work closely with vendors. Working with the Product Manager to ensure the business is providing reliable and consistent service to customers.


Responsibilities


You will be required to monitor the charge point network (including comms) to work closely with hardware and software vendors to ensure optimal services are delivered, minimise any downtime whilst providing a reliable and consistent EV charging experience.

To fully understand the functionality and features of the SaaS software, SIM connectivity and be familiar with all the chosen hardware.

Work with the Product Manager to ensure the business is providing the best service possible to customers based on the installed hardware and software.

Manage service level agreements with hardware and software vendors.

Collaborate on our EV charging strategy and prioritization of initiatives.

Perform other related duties, as assigned.


Qualifications & Experience


Having experience of the EV ecosystem and the EV charging market in particular is highly advantageous. You will be a focal point across the company for expertise on charging station configuration & optimization. Will be expected to travel as needed (throughout the GCC) to company subsidiaries, as well as to potential acquirees to conduct due diligence with the Operations team.


+2 years of working with charge points and charge point operators or SaaS platforms.

Strong knowledge of how charge point hardware and software integrate and communicate.

Alternative experience in IOT, software, smart cities and connected devices would be a benefit.

A deep understanding of EV charging infrastructure and operations.


Skills


Excellent communicator - Strong verbal and written communication. English as a MUST

Able to provide the bridge between the technical and product departments.

Ability to understand system diagnostic reports and manage relationships with customer support vendors

Background in technical discipline such as electrical or mechanical engineering [preferred].

Ability to digest and articulate technical information to the wider team

Natural problem-solver.

Operate with a high level of autonomy with a proven ability to juggle numerous activities and projects.

Passionate about EVs and the mobility space.


To apply: CV and motivation letter to: paolo.bossi@recrutement-phenicia.fr

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