Technical Support Specialist

2 weeks ago

Coimbatore, India Rently Full time

About Us:

Rently is revolutionizing the way renters tour a home Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.


About the role:

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the client’s technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.


Responsibilities:

● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.

● Overtakes call center communications when intervention to solve a problem escalated issues

● Submit Salesforce cases to escalate issues that require external escalations

● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

● Provide a high level of actionable insight and data analysis to provide value for our customers.

● Partners with TSM 2 to identify and solve higher level issues

● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.

● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.

● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).

●Ensures compliance with Rently best practices while following established policies and procedures.

Consistently meets OKRs and KPIs as communicated by your manager.


Required Skillsets:

● Previous experience in a client-facing or account management role

● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

● Strong analytical and problem-solving skills.

● Proven ability to work in a fast paced, team centered work environment

● Partners with TSS 2 to identify and solve higher level issues

● Technical aptitude and ability to identify alternative solutions to customer issues.

● Ability to handle multiple, critical, high priority issues with a sense of urgency .

● Proficiency with Google Suite Products.

● Excellent communication– verbal, written, interpersonal with strong active listening skills.

● Detail-oriented and dependable, with a positive and inquisitive attitude.

● Ability to multitask, prioritize, and collaborate

● Exhibit a high degree of self-motivation, drive and a proactive nature.


Hours:

  • Operating in US hours
  • Be ready to work on night shifts and during weekends based on the work schedule


Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

  • Technical Support Specialist

    2 weeks ago

    Coimbatore, India Rently Full time

    About Us:Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an...

  • Technical Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India Rently Full time

    About Us:Rently is revolutionizing the way renters tour a home Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators.Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code.Rently is an ISO...

  • Technical Support Specialist

    2 weeks ago

    coimbatore, India Rently Full time

    About Us: Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is...

  • Technical Support Specialist

    2 weeks ago

    Coimbatore, India Rently Full time

    About Us:Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an...

  • ▷ [15h Left] Technical Support Specialist

    1 week ago

    Coimbatore, India Rently Full time

    About Us:Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an...

  • Technical Chat Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India Namecheap Full time

    Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management, and we're just getting started. Our culture is built on the values that...

  • Technical Chat Support Specialist

    4 weeks ago

    coimbatore, India Namecheap Full time

    Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management, and we’re just getting started. Our culture is built on the values...

  • Technical Chat Support Specialist

    4 weeks ago

    Coimbatore, India Namecheap Full time

    Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management, and we’re just getting started.Our culture is built on the values that...

  • Technical Chat Support Specialist

    2 weeks ago

    Coimbatore, Tamil Nadu, India Namecheap Full time

    Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 3 million customers and 17 million domains under management, and we're just getting started.Our culture is built on the values that we...

  • Application Support Specialist

    4 weeks ago

    Coimbatore, India Cortex Consulting Pvt. Ltd. Full time

    About the Role :We are seeking a motivated and results-oriented Application Support Specialist to join our growing team. In this role, you will play a vital role in providing comprehensive L1 and L2 support for our business-critical applications built on Azure, SQL Server, and . NET. Your strong technical skills, combined with your excellent problem-solving...

  • Technical Support Associate

    4 weeks ago

    Coimbatore, India Avantor Full time

    The Opportunity:Avantor is looking for an associate for Intermediate level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues...

  • Technical Support Associate

    4 weeks ago

    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for Intermediate level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product...

  • Technical Support Associate

    4 weeks ago

    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for Intermediate level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product...

  • Customer Support Representative

    4 days ago

    Coimbatore, India AgenciFlow Pvt Ltd Full time

    Customer Support Specialist responsibilities include: Identifying customer needs and helping customers use specific features Analyzing and reporting product malfunctions Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. **Responsibilities**: Identify customer...

  • International Voice Process-cust Support

    4 weeks ago

    Coimbatore, India UDI Global Solutions Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Associate - Technical Product Support EU

    1 week ago

    Coimbatore, India Avantor Full time

    The Opportunity:Avantor is looking for an associate for entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for...

  • IT Customer Support Executive

    2 weeks ago

    Coimbatore, India Hyring Tech Pvt Ltd Full time

    Role: IT Customer Support **Responsibilities**: - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Inform customers about new features and...

  • Associate - Technical Product Support EU

    6 days ago

    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues...

  • Associate - Technical Product Support EU

    2 weeks ago

    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues...

  • Oracle CC&B Application Developer

    1 month ago

    Coimbatore, India SGS Technical Services Pvt. Ltd Full time

    Job Description: Job Title: Oracle CC&B Application DeveloperLocation: Coimbatore, Tamil NaduType: Full Time Experience: Min 5 Years of experience Must have Skills : Oracle CC&B Technical Architecture Key Responsibilities : - Participate in various phases of the project like Design, Build, Test and Deploy - Ability to understand and develop complex...