Technical Support Associate

4 weeks ago

coimbatore, India Avantor Full time

The Opportunity:

Avantor is looking for an associate for Intermediate level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.

What we’re looking for  

Education & Experience:

Completed science education: University degree with professional experience in sales or completed commercial training with experience in sales of technical products.

Comprehensive product and service knowledge

Language: English and French

Preferred Qualifications:

Customer Centric with strong business and financial awareness

Demonstrates innovation and organizational agility.

Decisive and highly successful in driving proven business performance.

High level of computer literacy with experience of SAP, Excel, CRMS and Athena.

How you will thrive and create an impact

Reviews, prepares, & processes Incoming Bids & Contracts.

Finds the items required. Cross reference using automation or manually; finds the items matching specifications (equal or offer).

Load the items into the system including coding your pricing model.

Reconciles the pricing and units of measure for final document presentation (final or last check).

Records daily bid activities.

Provides reciprocal, on-going backup support and assistance to customer service department in multiple capacities.

Maintains and updates customer database.

Product support to customers and colleagues

Create, negotiate, and follow up quotations.

Proactive selling the dedicated product range.

Cross-selling other product ranges

Manage complaints according to established routines.

Send samples when requested from customer, quotations, and tenders.

Order, register and follow up demo equipment according to Demo Unit Management process.

Send out brochures and catalogues.

Keep product information in ERP updated.

Monitor own product range in Qlik View and act accordingly.

Train other groups in dedicated product ranges

Participate in relevant projects.

Ensure to keep the CRM system always updated with relevant information.

Responsible for reaching specific targets set for the role and/or for lead generation projects.

Ensure compliance with VWR’s vision, mission, and values.

Ensure compliance with VWR’s strategy, policies, and objectives.

Ensure compliance with relevant local and international legislation around Sales.

Ensure compliance with Integrated Management System (IMS) and CRS

Ensure fulfilment of PMP goals

Ensure development of competencies and procedures to maintain an updated and smooth business.

Serves as backup to Customer Service for processing a range of customer transactions.

Participate in customer visits, exhibitions, customer events and other marketing activities when needed.

Disclaimer:


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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