Vice President Operations

1 week ago

Chennai, India Access Healthcare Services Full time

About Access Healthcare:

Access Healthcare provides business process outsourcing, applications services, and robotic process automation tools to hospitals, health systems, providers, payers, and related service providers.


We operate from 19 delivery centers in the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery.


To learn more about Access Healthcare, visit accesshealthcare.com


VP - Operations (Revenue Cycle Management)


The VP - Operations will lead the business functions of Healthcare Revenue Cycle Management, ensuring high quality and profitable service delivery to our customers. He/she will be responsible for driving best practices, innovation, knowledge management and learning across the teams under his/her span


KEY TASKS & RESPONSIBILITIES


• Lead all facets of the Healthcare RCM operations business

• Work towards client satisfaction and client relationship building

• Participate in expansion activities

• Plan workload for service management and projects

• Manage communication, escalation, risks and issues

• Drive continuous service improvements

• Maintain and improve pyramid structure

• Balance customer satisfaction/demands to maintain customer satisfaction with the level of support the customer has contracted

• Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded

• Review monthly reports, progress and performance of projects and design game plans to enhance the same

• Cost/ Budgeting/ Forecasting/ P&L management

• Transition Management

• Responsible to maintain high quality standards

• Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence

• Drive sustained margin growth on year on year basis

• Create appropriate servicing and retention strategies for customers

• Responsible for building consensus and commitment for achieving the organization’s vision

• Contribute to short and long-term organizational planning and strategy as a member of the management team

• Participate in business development activity

• Support in establishing policies across various levels of operations to promote the company culture and vision


JOB REQUIREMENTS:


• At least 20 – 25 yrs years of experience in Operations, preferably US Healthcare industry

• Familiarity with Revenue Cycle Management (Provider) operations

• Experience in managing large teams of professionals

• Excellent communication skills and interpersonal skills

• Excellent delegation skills, negotiation skills and strong people management skills.

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