IT Service Improvement Manager

3 weeks ago

Hyderabad, India Softobiz Full time

Job Title: IT Service Improvement Manager

Job Location: Hyderabad

Experience: 10 - 14 years


Key Responsibilities:

  • Engage with key IT user group stakeholders to,
  • Identify areas of improvement in the current service offering and support implementation of these improvements
  • Increase awareness of (how to engage/work with) Blackwoods IT
  • Identify activities for maturing the existing IT Service Management framework, based on ITIL and implement such activities
  • Work with the IT SDM to review and update the current service management processes in order of priority
  • Support automation of internal IT service delivery processes that will help improve efficiencies
  • Work with the IT SDM for service management related user training /documentation
  • Work with the vendor in managing projects that deliver Process Improvements
  • Support and mentor Service Analysts in the team
  • Work with IT SDM to develop standardised processes and templates for project service readiness / transition
  • Work with the project managers to define the service readiness / transition plan for projects
  • Be part of the service readiness streams for projects and develop the artifacts required to ensure service readiness activities are completed
  • Work with the IT SDM and operational leads to ensure projects successfully complete IT service readiness activities

Key Requirements:

  • 10+ years in the IT industry
  • 5+ years as a Senior Business Analyst, with focus on process improvement projects
  • 2-3 years of IT Service Management related experience working with ITIL processes and understanding of Modern Service Management
  • 5+ years working in large corporate environments, especially in the industrial / wholesale and distribution industry
  • Strong understanding of and experience implementing ITIL V3
  • Strong Business Analysis and Process re-engineering skills
  • ITIL V3 certified (preferred)


About Softobiz:

Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 300+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.

At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz?

- Work with technical craftsmen who are pioneers in the latest technologies.

- Access training sessions and skill-enhancement courses for personal and professional growth.

- Be rewarded for exceptional performance and celebrate success through engaging parties.

- Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

For more information about our solutions and organization, visit www.softobiz.com,

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