OpenGov - Senior Business System Analyst - GTM System

Position Responsibilities :

We are seeking a highly motivated and technically proficient Senior Business Systems Analyst to lead the administration and strategic evolution of OpenGov's Atlassian ecosystem.

This role focuses on delivering scalable systems solutions that enable operational efficiency, agility, and visibility across the company including R&D, Go-To-Market (GTM), and General & Administrative (G&A) functions.

You will be the principal owner of our Atlassian stack: Jira Software, Work Management, Service Management, Insights Asset Management, Confluence, and related integrations working closely with stakeholders across departments to translate business needs into intuitive workflows, improved data integrity, and actionable insights.

This is a high-impact role where you will bridge business process understanding with systems expertise, contributing directly to operations excellence, technology integration, and strategic initiatives across the organization.

A Typical Work Week Might Comprise Of.

Atlassian Systems Ownership (60%) :

- Lead administration and governance for Jira, Confluence, OpsGenie, Statuspage, and Asset Management across R&D, GTM, and G&A teams.

- Design and implement best-practice workflows, custom configurations, automation, and integrations to enhance collaboration, reporting, and team productivity.

- Maintain system performance and quality standards across field configurations, schema design, custom fields, plugins, dashboards, and automation rules.

- Provide tooling support and training across functions, and enable self-service reporting via dashboards, templates, and documentation.

- Manage vendor relationships, licensing, upgrades, and security across the Atlassian toolset.

- Ensure tooling aligns with Agile, GIST, ITIL, and SDLC practices across departments.

40% Strategic Projects and Analysis :

- Lead cross-functional systems initiatives integrating Jira with other business and technical systems (e.g,, GitHub, CI/CD pipelines, Productboard, Salesforce, SonarQube, Grafana).

- Gather and analyze requirements from G&A, GTM, and R&D stakeholders to define scalable solutions that improve operational efficiency and user experience.

- Develop and document business processes and workflows with a focus on optimization, adoption, and performance measurement.

- Create and manage reporting frameworks to evaluate the effectiveness of tooling and process improvements.

- Present insights and recommendations to departmental leaders and executive stakeholders to drive alignment and system adoption.

- Heavily document & maintain technical documentation with the environment.

Additional Professional Development :

- Engage in continuous learning through company-sponsored training and certification programs.

- Identify opportunities to expand your impact across adjacent business systems or data platforms.

Be part of a collaborative, results-driven environment where you are empowered to innovate and lead change.

The candidate should enjoy solving complex problems and challenging the status quo for the capabilities of the solution offering.

Clear understanding and working knowledge of SDLC Principles and Software process.

Role Requirements :

- 5+ years experience administering and scaling Atlassian tools (Jira Software, JSM, Confluence, OpsGenie, Asset Management, etc.

- Experience integrating Jira with technical and business systems (e.g., GitHub, CI/CD, Salesforce, observability tooling).

- Strong analytical skills and experience converting business processes into effective systems solutions.

- Knowledge of Agile and scaled Agile methodologies (SAFe, GIST), ITIL frameworks, and SDLC best practices.

- Proven ability to manage cross-functional initiatives, gather requirements, and lead implementation with minimal oversight.

- Excellent communication skills; capable of interfacing with technical and non-technical audiences across departments.

- Background in SaaS, enterprise software, or technology consulting preferred.

- Familiarity with cloud environments (AWS or Azure) and CRM systems (e.g. , Salesforce) is a plus.

- Atlassian certifications preferred.