Workforce Analyst
4 days ago
Possesses thorough understanding of Kronos Workforce Central systems with a minimum 3 to 4 years of experience in working with Kronos Configuration.• Should have hands on experience in technical implementation and on-going support of the Kronos based Timekeeping systems • Serves as a technical point-of-contact for the HR/Payroll Team and is the functional subject matter expert for HR and payroll systems while ensuring data integrity • Has strong understanding ofKronos database ,SQL , Windows Server hardware and software platforms • Demonstrated experience in administration and configuration of Timekeeping systems'Pay Policies , Accrual Policies and Kronos Devices. • Has experience withKronos scheduling , end user support and training • Has experience configuring software (i.e Kronos) application and KronosWorkforce Central Version 8.1 and aboveis desired Can execute Kronos application administration tasks, including system configuration setting, Kronos and associated software application administration, troubleshooting, and system maintenance • Can troubleshoot failures / issues in application functionality or scheduled activities and can implement / propose solutions • Can design, create and maintainKronos Custom Reports using Visual Studio • Can design and configure attendance rules & can lead administration of Kronos applications and platforms, including database maintenance, application maintenance and upgrades, licenses, and platform maintenance and upgrades • Can create technical documentation including requirements analysis, design documents, testing strategies for business scenarios, DFDs, software/configuration specifications, operational procedures, and other related documentation • Can create and implement audits and analyse results to ensure system integrity and identify process improvement opportunities • Can work on integration solutions using the Kronos import tools, including business process analysis, design, development and testing
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Workforce Management Analyst
4 days ago
New Delhi, India TP Full timeJob Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
6 days ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
6 hours ago
New Delhi, India TP Full timeJob Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTCReports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management Analyst
4 days ago
New Delhi, India Selections HR Services Private Limited Full timeAbout the Role We are looking for an analytical and proactiveWFM Analystto join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations. Key Responsibilities Forecast and model capacity based on historical data and future business...
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Workforce Management
2 weeks ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management
3 weeks ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Senior Analyst
2 weeks ago
New Delhi, India NAB Full timeKey Accountabilities:This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
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Senior Analyst
2 days ago
New Delhi, India NAB Full timeKey Accountabilities:This role is responsible for :- Better experience for Customer and Colleague - Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment - Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
