Shift Manager

9 hours ago

Navi Mumbai, India Jubilant Foodworks Full time

Roles and Responsibilities

Role models expected behavior and coaches team on hospitality standards Executes processes that ensure the restaurant meets safety and sanitation standards Executes processes that ensure inside and outside cleanliness standards are met Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency Responds to all Guest feedback with action plans to address opportunities Ensures all shifts are appropriately staffed to achieve service with speed goals Empowers the team to satisfy Guest needs and resolve concerns Removes barriers to delivering Hospitality behaviors . Communicates Guest feedback to the team and involve in action plans to resolve issuesTreats all team members fairly and with respect Ensures no team members is placed in position until all training is complete . Provides regular communication to team including goals and results . Source, trains, retains, and develops team members that improve the Guest experience . Executes team service through effective scheduling, cross training, and deployment . Executes development plans for talented team members to grow their career

Desired Candidate Profile


Experience :1-4 years into QSR/ Hotel (Restaurant) into shift handling/ Fresher with Hotel Management degree

Good Operations knowledge can apply.


Education : Minimum HSC pass ( with 1-4 years into shift handling) or Minimum Hotel Management Degree for Fresher.



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