Shift Manager

3 days ago

CBD Belapur Navi Mumbai Maharashtra, India Swan Solutions & Services Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Location: CBD Belapur (At Client Site: SBI Bank, Navi Mumbai)

Experience: Min. 8 years

Shift Timing: 24×7 Rotational

Industry: IT

Swan Solutions Offering

Swan, a ₹500 Crore organization, is a rapidly growing IT infrastructure services firm headquartered in Mumbai. The company has been nurtured for over 33 years by Mr. Mohammed Sutarwala, a post-graduate from the University of Texas at Austin, USA. Swan provides IT hardware and networking solutions to BFSI, PSU, SMBs, and corporate houses across Servers, Blades, Peripherals, Networks & Cloud.

The company has partnered with HP, Cisco, Microsoft, VMware, and NetApp. Learn more:

Culture at Swan

Swan encourages inspiring and challenging IT projects that foster innovation while having fun. The open-door culture ensures that anyone with a good idea can voice it in front of an audience that can help transform it from thought to reality. Accountable, Vibrant, Independent, Willing to Learn, and Impactful are words that perfectly describe the members of Team Swan.

We are seeking a highly skilled and experienced Shift Manager to oversee technical operations, manage teams, and ensure adherence to service level agreements (SLAs) in a 24×7 support environment.

Roles & Responsibilities
  • Team Management: Supervise and manage the floor team, ensure schedule adherence, handle escalations, and foster a collaborative and productive work environment.
  • Ticket Resolution Oversight: Monitor and oversee ticket resolution processes, ensuring timely and efficient handling of incidents, requests, and problems in alignment with SLAs.
  • Information Reporting to Management: Provide regular updates and reports to higher management regarding team performance, ticket metrics, and operational issues.
  • Incident Management Reporting: Manage and report incident management activities, including response times, resolution rates, and post-incident reviews; identify trends and recommend improvements.
  • Change Management Support: Facilitate change management processes by ensuring team compliance with procedures, overseeing change implementation during shifts, and reporting on change success rates.
  • VMware Expertise: Possess experience or good knowledge of VMware technologies to support operations.
Qualifications Required
  • Any Graduate
  • Total Experience: Minimum 8 years
  • Mandatory Certifications: VCP (VMware Certified Professional), ITIL OR PMP

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