Transaction Processing Associate IV

6 days ago

Kochi, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to support the business and perform technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Developed proficiency within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Proposes enhancements to work procedures and practices to improve efficiency.

Leadership

  • Serves as a team lead.
  • Allocates work to team members, as appropriate.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to problems based on existing challenges or procedures.

Interpersonal Skills

  • Effectively exchanges information and ideas.
  • Uses tact when working with others.

Responsibility Statements

  • Manages more complex tasks that are escalated due to issues.
  • Acts as a domain expert.
  • Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
  • Ensures quality and volume is met during shifts.
  • Coordinates appropriate staffing and interviews candidates.
  • Collaborates with supervisors on key performance measures set by the client.
  • Facilitates work allocation.
  • Tracks/monitors daily and monthly reporting.
  • Participates in progress improvement without impacting the quality of work.
  • Communicates with teams and managers to provide work status.
  • Participates in meetings with internal teams and external clients.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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