Select Brand

5 days ago

Indore, India Select Brands International Pvt Ltd Full time

Key Responsibilities:

Customer Relationship Management:

- Build and maintain strong, long-lasting relationships with key customers, understanding their needs, challenges, and objectives.

- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities to add value.

Revenue Generation and Growth:

- Develop and execute strategies to drive revenue growth through upselling and cross-selling of products.

- Collaborate with sales, marketing, and product teams to identify upsell/cross-sell opportunities and create targeted campaigns or promotions to promote them.

Customer Success Planning:

- Develop and implement customised success plans for key customers, outlining milestones, goals, and action plans to drive mutual success and achieve revenue targets.

- Monitor customer performance against success plans, tracking key metrics and KPIs related to revenue generation and customer satisfaction.

Retention and Churn Reduction:

- Proactively identify and address factors contributing to customer churn, implementing retention strategies and initiatives to increase customer lifetime value.

- Conduct regular check-ins with customers to assess satisfaction levels, address concerns, and reinforce value propositions to mitigate churn risk.

Team Handling:

- Lead and manage a customer success team, providing guidance and support.

- Foster a collaborative and customer-centric culture within the team.

NPS Metrics:

- Implement and monitor Net Promoter Score (NPS) metrics to gauge customer satisfaction.

- Utilise NPS data to identify areas for improvement and implement strategic initiatives.

Qualifications:

- Bachelor's/PG degree in business, marketing, or a related field (preferred).

- 5+ years of experience in customer success, account management, or sales roles, preferably in a D2C or subscription-based business model.

- Strong sales acumen and ability to identify revenue opportunities, negotiate contracts, and close deals.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

- Strong problem-solving skills and the ability to handle difficult customer situations with professionalism.

- Proficiency in customer support software and tools (e.g, CRM systems).

- Familiarity with D2C industry trends and best practices.

- Commitment to delivering outstanding customer experiences and a customer-centric approach to business.

- Customer-centric approach with a passion for delivering exceptional customer experiences and driving customer success

(ref:iimjobs.com)

  • Select Brands

    2 weeks ago

    Indore, Madhya Pradesh, India Select Brands International Pvt Ltd Full time

    About the Company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers loved the...

  • Select Brands

    2 weeks ago

    Indore, Madhya Pradesh, India Select Brands International Pvt Ltd Full time

    Accounts & Finance Manager About the Company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant...

  • Select Brands

    4 days ago

    indore, India Select Brands Full time

    About the company : We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit....

  • Select Brands

    15 hours ago

    Indore, India Select Brands Full time

    About the company : We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit....

  • Select Brands

    5 days ago

    Indore, India Select Brands Full time

    About the company : We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit....

  • Select Brands

    1 week ago

    Indore, India Select Brands International Pvt Ltd Full time

    Roles & Responsibilities:- Operations Management: Manage and optimize all operational aspects of the Amazon business, including inventory, pricing, and promotions, to drive sales and profitability.- Financial Management: Oversee the ADS spend, ASIN lifecycle, and P&L of Amazon operations to ensure financial targets are met.- Product Management: Continuously...

  • Select Brands

    2 weeks ago

    Indore, India Select Brands International Pvt Ltd Full time

    About the Company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers loved the...

  • Select Brands

    1 month ago

    Indore, India Select Brands International Pvt Ltd Full time

    Accounts & Finance Manager About the Company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant...

  • Select Brands

    4 weeks ago

    Indore, India Select Brands International Pvt Ltd Full time

    Accounts & Finance Manager About the Company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant...

  • Select Brands

    5 days ago

    Indore, India Select Brands International Pvt Ltd Full time

    Key Responsibilities:Quality Assurance Framework:- Develop and implement a comprehensive quality assurance framework for the Customer Care department, including policies, procedures, and performance metrics.- Define quality standards and benchmarks for customer interactions, ensuring consistency and excellence in service delivery.Quality Monitoring and...

  • Junior Accounts Executive

    4 weeks ago

    Indore, India Select Brand International Private Limited Full time

    **About the company** Give wings to your career with the fastest-growing D2C brand based in Indore. Select is an umbrella of brands serving a wide range of unconventional markets, everything with an ultimate goal to create hassle-free, delighting shopping experiences for customers. We invest in people who love what they do, and hence, we open the doors of...

  • Talent Acquisition Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full time

    About the company:Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces.With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    2 weeks ago

    Indore, Madhya Pradesh, India Kyari (A Brand of Select) Full time

    About the company:Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces.With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    4 weeks ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company: Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces. With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    2 months ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces.With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    4 weeks ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces.With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    2 months ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces.With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    4 weeks ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces.With a passion for green living and sustainable design, we curate our...

  • Talent Acquisition Manager

    2 months ago

    indore, India Kyari (A Brand of Select) Full time

    About the company: Give wings to your career with the fastest growing and leading D2C brand based in Indore. Kyari specializes in providing an extensive range of home decor plants, stylish planters, pots, and garden utilities that add life and vibrancy to indoor and outdoor spaces. With a passion for green living and sustainable design, we curate our...

  • Head of Marketing

    4 weeks ago

    Indore, India Kyari (A Brand of Select) Full time

    About the company:We are a budding home decor startup, yet a leading one in the D2C space.Two years ago, with a small team of 3 people from Indore, we launched our game-changing self-watering planters. We believed then, as we do now, that home decor should be both beautiful and hassle-free.Our self-watering plants with planters were an instant hit. Customers...