Tradologie.com - Manager - International Buyer Facilitation

2 weeks ago


Noida, India Tradologie.com Full time

Company aims to revolutionize the current Import-Export trade and bulk Domestic Trade by creating a marketplace that connects manufacturers with bulk consumers globally. Our platform offers an end-to-end solution, from enquiry to payment, ensuring that international business is conducted transparently and cost-efficiently. We replicate existing trade practices while enhancing them with digitalization to benefit all stakeholders involved.Role DescriptionAs a Manager - International Buyer Facilitation, you will be responsible for ensuring smooth buyer transactions, assisting with queries, and providing a seamless experience on the platform. You will act as the primary point of contact for buyers, guiding them through the procurement process and resolving any issues they may encounter.Key Support & Query Resolution:- Own the buyer experience end-to-end by anticipating needs and proactively resolving concerns.- Serve as a brand ambassador of Tradologie.com, ensuring a positive perception among global buyers.- Regularly update self on industry trends, competitor platforms, and international trade regulations.- Assist buyers in navigating Tradologie.coms platform for bulk procurement.- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.- Ensure timely resolution of issues to enhance buyer satisfaction.Buyer Engagement & Build strong relationships with buyers by providing proactive support and engagement.- Educate buyers on the benefits of Tradologie.coms platform and services.- Encourage repeat transactions by ensuring a seamless user experience.Order Management & Oversee the execution of buyer transactions, ensuring smooth order processing.- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.- Monitor order progress and keep buyers updated on their transactions.Process Improvement & Identify common buyer challenges and provide feedback to improve platform features and support processes.- Maintain accurate records of buyer interactions and transaction history.- Provide regular reports on buyer satisfaction, concerns, and engagement levels.- Mentor junior executives or new joiners in the buyer facilitation team when required.Skills Set Mandatory background in agri-exportexperience in commodities like Rice, Sugar, Spices, or Oils is essential.- Should have worked in the export department of a subsidiary export house or company dealership for at least 2 years.- Strong verbal and written communication skills in English.- Excellent problem-solving and customer service skills.- Ability to handle multiple queries and transactions efficiently.- Basic understanding of B2B sales, procurement, or e-commerce platforms.- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).- Self-motivated, proactive, and detail-oriented approach.Preferred Bachelors degree in Business, Sales, Commerce, or a related field.- 5-10 years of experience in buyer facilitation, customer support, or B2B sales.- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus. (ref:iimjobs.com)



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