Delivery Lead/ Delivery Manager-Salesforce Admin

4 weeks ago

Gurugram, India Acuity Knowledge Partners Full time

Acuity Knowledge Partners

Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting companies and more.

For more details, please visit www.acuitykp.com


Position Title- Delivery Lead / Delivery Manager

Experience Level- 8+ Years

Department-Sales Operations

Location-Gurugram


Position reports to-Associate Director - GSO


Job purpose:


Acuity is looking to hire an experienced Salesforce Administration Professional who would be a part of its Sales Operations team. He / She would play a vital role in owning / managing salesforce CRM and providing end to end administrative solutions, constantly improving and enhancing our existing CRM processes, UI/UX, Reporting & Dashboarding and further promote adoption. As a critical salesforce.com team member, individual should be able to understand the existing system setup, suggest best practices / process improvement solutions aligned with the company’s CRM objectives and further provide solutions with clear CRM ownership.


Job responsibilities

- Identifying and gathering user requirements and suggest best practices and scalable solutions for better user experience.

- All tasks related to user license management – new user setup, deactivation, profile permission, sharing rules etc.

- Salesforce configuration changes including – workflows, assignment rules, role hierarchy, approval processes, basic trigger, page layouts, process builder, sharing settings and dashboards and reports etc.

- Liaise with Sales, Finance and Delivery owners to prepare the various reports in a timely and accurate manner

- Frequent Org health checkup to identify underutilized or unused platform features. Doing security reviews and updating any new versions of different tools, certificates etc.

- Liaising with stakeholders to understand their user experience and taking feedback for system upgradation. Drafting and executing the plan to implement the required changes.

- Owning CRM data management process to improve data quality. Responsible for data management, data migrations (Via Data loader), data security, and data backup process.

- Check user adoption and constantly working on automations of processes for better user experience.

- Provide day-to-day support and problem resolution, including managing bug/feature request queue, troubleshooting and escalating issues when needed, and documenting and improving processes.

- Providing training and required support to new joiner. Also, proactively communicating with users regarding new features implemented.

- Maintain and update Salesforce related documents including design and technical document, User Manual etc.

- Liaise with the AMC vendor for ongoing issue resolution, testing and platform improvement.


Key Competencies


- 8+ years of experience as Salesforce Administrator, should have experience on Sales Cloud. Salesforce.com. Any CRM related project management would be an added advantage.

- Bachelor / Post graduate degree is a must.

- Salesforce CRM Administration certification is a mandatory requirement. Any other certification e.g. Advanced Administrator will be an added advantage.

- Will be positive to have fair understanding related new developments and enhancement requirements within Salesforce.com.

- Possess exceptional verbal and written communication skills as well as the ability to communicate effectively at all levels of the organization so strong stakeholder management is a must.


please share your resume on neha.sehgal2@acuitykp.com

  • Delivery Lead/ Delivery Manager-Salesforce Admin

    4 weeks ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting...

  • Delivery Lead/ Delivery Manager-Salesforce Admin

    4 weeks ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms,...

  • Delivery Lead/ Delivery Manager

    6 days ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry...

  • Delivery Lead/ Delivery Manager

    2 weeks ago

    gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and...

  • Delivery Lead/ Delivery Manager

    2 weeks ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry...

  • Delivery Manager

    4 weeks ago

    gurugram, India YASH Technologies Full time

    YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single...

  • Mirketa - Salesforce Technical Delivery Manager

    4 weeks ago

    Delhi NCR/Delhi/Gurgaon/Gurugram/Noida/Greater Noida/Faridabad/Ghaziabad/Bangalore, India Mirketa Software Pvt. Ltd. Full time

    Job Description : Company Name : Mirketa SoftwareJob Title : Salesforce Delivery ManagerLocation : NoidaRoles and Responsibilities : - Be accountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectives.- Provide consultation directly to customers around solution options as needed and...

  • Account Executive

    3 weeks ago

    Gurugram, Haryana, India Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Builder.AI - Delivery Lead

    2 weeks ago

    Gurugram, India Builder.ai Full time

    Description:About Builder.ai- We're on a mission to make app building so easy everyone can do it - regardless of their background, tech knowledge or budget.- We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started.Builder....

  • Named Account Executive 7

    2 weeks ago

    Gurugram, Haryana, India Salesforce Full time

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Delivery Lead- "Lead Productologist"

    1 month ago

    Gurugram, India Builder.ai Full time

    About We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. was voted as one of 2023’s ‘Most...

  • Delivery Lead- "Lead Productologist"

    1 month ago

    Gurugram, India Builder.ai - What would you Build? Full time

    About Builder.aiWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...

  • Delivery Lead- "Lead Productologist"

    4 weeks ago

    Gurugram, India Builder.ai - What would you Build? Full time

    About Builder.aiWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...

  • Delivery Lead- "Lead Productologist"

    4 weeks ago

    Gurugram, India Builder.ai Full time

    About We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. was voted as one of 2023’s ‘Most...

  • Salesforce Administrator

    6 days ago

    Gurugram, Haryana, India Innorenovate Full time

    Bachelor's degree in Technology/Business/Marketing/Engineering/Science or equivalent experience including relevant Salesforce certifications - 2 years’ experience supporting Salesforce solutions - in particular knowledge of Experience Cloud and/or Service Cloud - Salesforce Admin Certified - Some knowledge of Lightning Experience, APEX, triggers and...

  • Solution Architect/Lead

    2 weeks ago

    gurugram, India Ladder of Changes Full time

    ResponsibilitiesThis is a varied delivery leadership role, with the following responsibilities :- Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and...

  • Salesforce Admin with Cpq Experience 3+ Years

    3 weeks ago

    Gurugram, Haryana, India PradeepIT Consulting Services Full time

    **About the job Salesforce Admin with CPQ Experience | 3+ Years | onsite | GURURGAM**: **Job Description: Salesforce Admin with CPQ Experience** **EXPERIENCE**:3+ **LOCATION**:GURURGAM **WORK FROM OFFICE** **Contract Duration**:12 MONTHS (C2H) **Number of positions: 02** **Responsibilities**: - Streamline pricing and quoting through CPQ...

  • Solution Architect/Lead

    6 days ago

    Gurugram, India Ladder of Changes Full time

    ResponsibilitiesThis is a varied delivery leadership role, with the following responsibilities :- Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and...

  • IT Salesforce Manager

    1 month ago

    Gurugram, India Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • IT Salesforce Manager

    4 weeks ago

    gurugram, India Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...