Technical Support

3 weeks ago


Gurugram, India Enhanceplus Full time

Job Description :

The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

It is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

CERTIFICATE REQUIRED ( Any 2) among these :

- DYNAMIC 365

- MICROSOFT 365

- MICROSOFT AZURE

- AZ-104, AZ-900,AZ-500

- ALIBABA CLOUD

- AWS SC-900

- CLOUD PRACTITIONER

Role and Key Responsibilities :

- Oversee daily operations, ensuring timely issue resolution.

- Provide technical expertise in complex problem-solving scenarios.

- Technical Support to the team

- Technical reviews on cases

- Conduct triages/trainings to upskill new hires and existing resources

- Responsible to create a technical bench strength within the team

- Collaborate within LOBs/PODs in collaboration scenarios

- Interact and host discussions with Client(PTA's)

- Responsible to review and update training curriculum

- Take high visibility and complex escalations

- Audit sample cases for compliance check (Timely Closures, Follow ups etc.)

Key skills & knowledge :

- Extensive experience in Active Directory support and administration.

- Experience with ADCS, ADFS. Group Policy, User Logon, AD Performance.

- Proven leadership skills in a technical support environment

(ref:hirist.tech)
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