Reception and Administration Officer

Full time Fixed Term for 12 months (Parental Leave Backfill)
Reference number:

About the position

The Office of Future Students (OFS) at Bond University has a clear vision to raise the University's global reputation as a premium institution with a distinct value proposition, to generate growth opportunities and to encourage more students to consider, engage with, and ultimately choose to study at Bond University. This position is a customer facing role that will be physically situated at the reception desk in the Office of Future Students. 

This integral role is the initial touchpoint for all prospective future students, along with the broader community seeking information about Bond University.   Responsible for ensuring efficient and smooth operations to assist all visitors and external and internal stakeholders, the Reception and Administration Officer connects with the University’s main incoming phone lines and Office of Future Students via phone, in-person or online channels. 

The role provides general administrative assistance to all areas within the Office of Future Students, processing student data and recording all enquiry information in CRM. This role is required to work in a supportive team to manage and complete all assigned tasks efficiently and to the highest standard. 

Please note that the position was previously advertised as 0.6 FTE but is now 1.0 FTE.

About the person

The successful candidate will possess the following: 

• Experience in a similar role, preferably within a large organisation
• Highly developed customer service skills with an innovative approach to go the extra mile
• Effective self-management skills including the ability to prioritise, problem solve, meet deadlines, and follow through to completion of tasks.
• Ability to work within a team environment
• Strong communication skills, both verbal and written.
• Demonstrated experience with CRM system
• A high level of accuracy and attention to detail.

Salary details

The salary for this position commences at $71, 938.46 plus 12% superannuation per annum.

Additional information

Position-related enquiries can be directed to Shelley Martain, Project Manager, ,

Application and submission details

For further details regarding this appointment, please reference the Position Description and Selection Criteria. 

Applicants can apply using the Apply button.  All candidates are required to Create a New Account via our candidate portal and submit the necessary supporting documents which should include your Resume and a Cover Letter addressing the Selection Criteria outlined in the Position Description. 

For current Bond University staff, apply directly via HR Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.

If you require any assistance with your application submission, please visit Applying for jobs at Bond.

Applications close: 11:59pm, Sunday 5 October 2025.

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University. 

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process. 

For more information, visit  Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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