Scheduling Analyst

3 weeks ago

Mumbai, India r3 Consultant Full time

Scheduling Analyst

Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands.  Work with offshore teams to ensure schedules are accurate and as per WFM processes.

Accountability & Activities

Results Focused:

  • Perform analysis on the schedule fit / efficiency to ensure optimum solutions through working with and managing offshore activities and workloads,
  • Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team
  • Coordinate offline planning with offshore
  • Bank holiday scheduling

Communication:  

  • Ensure relationships are maintained to ensure communication is maximised with key areas of the business.  Set up and maintain regular contact with all planning teams at all sites.  Attend all relevant business planning meeting
  • Run effective handover meeting to communicate the plan to tactical planning and operations

Projects & Change:

  • Take responsibility for other adhoc projects.  Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver.

Professional Know-how:

Qualification : Matric required

Experience:

  • 3 - 4 years planning/scheduling experience
  • Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint)
  • Experience with the Marks & Spencer (M&S) account

Knowledge

Skills and abilities:

  • Experience at working to challenging deadlines.
  • Self-motivated, enthusiastic, professional individual
  • Basic commercial awareness
  • Advanced use and understanding of Workforce management systems
  • Good organisational skills
  • Excellent Communication Skills both verbally and written.
  • The ability to analyse data and make valuable business decisions
  • Excellent MS office application knowledge including Excel & Access

Further requirements:

The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas.

Working Relationships

Internal:

  • Operations/functional lines

  • Scheduling Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Apex One Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Scheduling Analyst Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes.Accountability & ActivitiesResults Focused:Perform analysis on the schedule fit efficiency to ensure optimum solutions through working...

  • Sterling - Scheduling/Planning Analyst

    3 weeks ago

    Mumbai, India Sterling Full time

    As a Planning Analyst, youll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand.Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts.This role is ideal for someone who combines analytical thinking with exceptional organizational skills.Duties...

  • Scheduling specialist

    4 weeks ago

    Mumbai, India Sterling Full time

    Job descriptionAs a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional...

  • Scheduling Specialist

    4 weeks ago

    Mumbai, India Sterling Full time

    Job descriptionAs a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional...

  • Scheduling Specialist

    4 weeks ago

    Mumbai, India Sterling Full time

    Job descriptionAs a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional...

  • WFM Scheduler-

    3 days ago

    Mumbai, Maharashtra, India Firstsource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

  • ▷ [Apply in 3 Minutes] Scheduling Analyst

    6 days ago

    Mumbai, India Apex One Full time

    Job Description Schedule Management: - Support senior management in designing and maintaining optimal agent schedules to meet dynamic business demands. Ensure schedule accuracy and compliance with WFM (Workforce Management) processes by coordinating with offshore teams. Schedule Optimization: - Analyze schedule fit efficiency and recommend improvements for...

  • Pricing Analyst

    3 weeks ago

    Mumbai, India The Nielsen Company Full time

    The Nielsen Pricing team is a vital driving force behind our company's success and profitability.We craft and document pricing strategies, provide analytics, go to market and negotiationsupport. Our pricing approaches optimize revenue while delivering unparalleled value to ourclients. We work closely with the commercial and product teams in order to secure...

  • Equity Analyst

    5 days ago

    Mumbai, Maharashtra, India KPG Capital & Co. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ore responsibilities• Financial analysis and modeling: Perform in-depth financial analysis of companies by examining their financial statements, including balance sheets, income statements, and cash flow statements. Analysts use this data to create detailed financial models, such as discounted cash flow (DCF) and comparable company analyses, to forecast...

  • Production Analyst

    3 weeks ago

    Mumbai, India DNEG Full time

    Description Position at DNEG Key Purpose of the JobThe Production Analyst is responsible for analyzing complex production schedules and budgets for our Feature Animated projects. The role requires an understanding of the CG production pipeline, and extreme attention to detail. With our show Producers and Production Managers, the position is responsible...