Scheduling specialist
4 weeks ago
Job descriptionAs a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.ResponsibilitiesCreate, maintain, and optimize staff schedules that align with forecasted workloads.Collaborate with workforce management teams to review forecasts and adjust schedules proactively.Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.Coordinate with Real-Time Analysts and Operations Managers to ensure alignment between planned schedules and live operations.Requirements2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center.Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).Excellent organizational skills, attention to detail, and ability to manage multiple priorities.Strong communication, negotiation, and conflict resolution abilities.Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.What we offerAnnual Salary 6.5-8.5 LakhHealth insuranceA positive atmosphere with excellent work-life balanceYou’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
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Scheduling Specialist
4 weeks ago
Mumbai, India Sterling Full timeJob descriptionAs a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional...
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Scheduling Specialist
3 weeks ago
Mumbai, India Sterling Full timeJob descriptionAs a Scheduling/Planning Analyst, you’ll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional...
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Supply Chain Scheduling Specialist
7 days ago
Navi Mumbai (IND), India Dow Chemical International Pvt Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSupply Chain Scheduling Specialist At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength....
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Manager – EPS
3 days ago
navi mumbai, India Essar Full timeWe are looking for Senior Process Specialist for Economic Planning and Scheduling Team based in our Global Capability Centre (GCC) office of EET Fuels (Earlier known as Essar Oil UK): Role Summary:The Senior Process Specialist – EPS is responsible for driving operational excellence and business performance through advanced analysis and optimization of...
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supply chain scheduling specialist
3 weeks ago
mumbai, India Randstad Full timeResponsibilities – Duties, projects, tasks, and activities you would be responsible for in this roleGenerates a time-phased supply schedule to fulfil business requirements in the short-term, while considering plant wide constraints, and meeting inventory and customer service targetsDetermines and/or executes the most effective regional or global sourcing...
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Manager - EPS (Economic Planning and Scheduling)
2 weeks ago
Navi Mumbai, India Essar Full timeWe are looking for Senior Process Specialist for Economic Planning and Scheduling Team based in our Global Capability Centre (GCC) office of EET Fuels (Earlier known as Essar Oil UK):Role Summary:The Senior Process Specialist – EPS is responsible for driving operational excellence and business performance through advanced analysis and optimization of...
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Manager – EPS
5 days ago
navi mumbai, India Essar Full timeWe are looking for Senior Process Specialist for Economic Planning and Scheduling Team based in our Global Capability Centre (GCC) office of EET Fuels (Earlier known as Essar Oil UK): Role Summary: The Senior Process Specialist – EPS is responsible for driving operational excellence and business performance through advanced analysis and optimization of...
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Navi Mumbai, India Essar Full timeWe are looking for Senior Process Specialist for Economic Planning and Scheduling Team based in our Global Capability Centre (GCC) office of EET Fuels (Earlier known as Essar Oil UK):Role Summary:The Senior Process Specialist – EPS is responsible for driving operational excellence and business performance through advanced analysis and optimization of...
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Supply Chain Scheduling Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India Dow Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAt Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...
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Manager – EPS
4 weeks ago
Navi Mumbai, India EET Full timeWe are looking for Senior Process Specialist for Economic Planning and Scheduling Team based in our Global Capability Centre (GCC) office of EET Fuels (Earlier known as Essar Oil UK): Role Summary: The Senior Process Specialist – EPS is responsible for driving operational excellence and business performance through advanced analysis and optimization of...
