Application Support Specialist

3 days ago

New Delhi, India Tata Consultancy Services Full time

JDExperience required - Minimum 5 YearsJob Location - Chennai, Hyderabad, BangaloreTechnical Support Requirements:- Build, maintain and troubleshoot business rules - Build, maintain and troubleshoot custom print forms - Manage user groups and permissions - Manage versions and releases - Monitor system performance, logs etc. - Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc. - Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass - Manage reporting database and data warehouse - Business rule writing for new issues that arise per the Market and the business model - Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.Business Support Requirements:- Run Hotlist daily - Build and maintain Crystal Reports for scheduler - Run monthly survey reports - Maintain service passwords at vendor and in LOS - Maintain business contacts in LOS (payees, employees, etc.) - Build ad-hoc reports - Collaborate with cross-functional partners to ensure alignment on priorities.Technical Skills Required:- Technical Troubleshooting - Business line knowledge (Banking / Consumer Lending) - Microsoft SQL server - Windows OS - Monitoring Tools – Solarwinds, BOTs - Documentation – ServiceNow, Confluence - Microsoft Office, Office 365 - Understanding of networking, firewall, IP segmenting, whitelisting etc. - Disaster Recovery, BCP - IIS, (Apache Tomcat is plus) - Incident/Change Management - Vendor ManagementTools and Software Used:- ServiceNow - Window troubleshooting tools - Confluence - Mortgage platforms - Appraisal Platforms - Document share platforms - Application monitoring platforms (SolarWinds) - Microsoft Office tools

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