Support Specialist

3 days ago

New Delhi, India Vista Applied Solutions Group Inc Full time

Hiring for Support Specialist | Long term Contract | RemoteTitle: Support Specialist – Horizon VDILocation: Remote in IndiaDuration: 12 monthsKey Responsibilities- Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration - Validate and troubleshoot application functionality within VDI sessions in partnership with application ownersEducation:- Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).Required Experience:- 2+ years in IT support roles with at least 1 year supporting VDI environments - Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent - Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies - Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scriptingPreferred Experience:- 3+ years supporting end-user computing or VDI in enterprise environments - Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates. - Working knowledge of FSLogix, profile redirection, and user data management - Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools - Familiarity with Jira or similar ticketing and ITSM platforms - Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI - Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp) - Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

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