D-365 F&O Techno-Functional Support Specialist

6 days ago

Bengaluru, India Squareroot Consulting Pvt Ltd. Full time

Role Purpose:- The Dynamics 365 Application Support Specialist is responsible to maintain, manage and Support Dynamics 365 Finance & Operations- The candidate must have strong experience working in a Global Enterprise environment as well as Supporting large scale MS Dynamics 365 F&O implementations.Dynamics 365 Application Support Specialist is responsible for :- Collaborating with Functional Consultants, Service delivery teams and Stakeholders across the organization to ensure SLA is met and solutions are provided to meet end user needs- Advanced Functional Knowledge in SCM & Finance, whilst also able to provide hands on Support across several of the following D365 F&O modules: - Accounts Payable- Accounts Receivable- Cost Management- Credit and Collections- General Ledger- Human Resources (Organisational Hierarchies/Workflow Management)- Inventory Management- Warehouse Management (WMS)- Master planning- Organisation Administration- Retail and Commerce- Sales and Marketing- Procurement and Sourcing- System Administration- Print Management- Number sequences- Log, manage, and resolve customer incidents and requests in line with the defined SLAs- Assist Functional Consultants in various Business units with workflow configuration, testing and moving this to the live environment - AP, AR, Procurement and Sourcing, GL, HR. - Assist with Batch job Configuration and error resolution for certain Supply Chain and Finance functions - for example, Automatic release to the Warehouse, Post Packing slip and invoices etc. - Configure and customize fields, forms, workflows, security settings and roles within Dynamics 365 F&O- Assist with Functional testing for Code releases or after an environment upgrade QUALIFICATIONS AND EDUCATION REQUIREMENTS:The Microsoft 365 Consultant should have:- An IT professional with 5-8 years' experience in ERP Support- 4 years of strong Functional experience in D365 F&O - Primarily Supply Chain Management (SCM)- Excellent problem solving, troubleshooting, analytical, interpersonal & communication skills- Knowledge of PL/SQL and excel- Ability to solve complex problems in a fast-paced environment with focus on colleague satisfaction- Flexibility to work in shifts to meet business needs- Knowledge of ITIL is a plusKey words:- Microsoft Dynamics Finance & Operations, or D365 F&O in SCM- D365 Support experience- An aptitude for creative problem-solving.- Ability to work independently under general supervision with direction given in terms of broadly stated objectives and desired outcomes.- Customer-focused with demonstrated ability to interact and effectively communicate with all levels of the organization.- Should have excellent written and oral communication skills- Ability to effectively prioritize and execute tasks in a Global and Dynamic environment- Results driven, works in a highly ethical and professional manner- Good team player with excellent coordination and interpersonal skills (ref:hirist.tech)

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