D-365 F&O Techno-Functional Support Specialist
20 hours ago
Role Purpose:
- The Dynamics 365 Application Support Specialist is responsible to maintain, manage and Support Dynamics 365 Finance & Operations
- The candidate must have strong experience working in a Global Enterprise environment as well as Supporting large scale MS Dynamics 365 F&O implementations.
Dynamics 365 Application Support Specialist is responsible for :
- Collaborating with Functional Consultants, Service delivery teams and Stakeholders across the organization to ensure SLA is met and solutions are provided to meet end user needs
- Advanced Functional Knowledge in SCM & Finance, whilst also able to provide hands on Support across several of the following D365 F&O modules:
- Accounts Payable
- Accounts Receivable
- Cost Management
- Credit and Collections
- General Ledger
- Human Resources (Organisational Hierarchies/Workflow Management)
- Inventory Management
- Warehouse Management (WMS)
- Master planning
- Organisation Administration
- Retail and Commerce
- Sales and Marketing
- Procurement and Sourcing
- System Administration
- Print Management
- Number sequences
- Log, manage, and resolve customer incidents and requests in line with the defined SLAs
- Assist Functional Consultants in various Business units with workflow configuration, testing and moving this to the live environment - AP, AR, Procurement and Sourcing, GL, HR.
- Assist with Batch job Configuration and error resolution for certain Supply Chain and Finance functions - for example, Automatic release to the Warehouse, Post Packing slip and invoices etc.
- Configure and customize fields, forms, workflows, security settings and roles within Dynamics 365 F&O
- Assist with Functional testing for Code releases or after an environment upgrade
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
The Microsoft 365 Consultant should have:
- An IT professional with 5-8 years' experience in ERP Support
years of strong Functional experience in D365 F&O - Primarily Supply Chain Management (SCM)
- Excellent problem solving, troubleshooting, analytical, interpersonal & communication skills
- Knowledge of PL/SQL and excel
- Ability to solve complex problems in a fast-paced environment with focus on colleague satisfaction
- Flexibility to work in shifts to meet business needs
- Knowledge of ITIL is a plus
Key words:
- Microsoft Dynamics Finance & Operations, or D365 F&O in SCM
- D365 Support experience
- An aptitude for creative problem-solving.
- Ability to work independently under general supervision with direction given in terms of broadly stated objectives and desired outcomes.
- Customer-focused with demonstrated ability to interact and effectively communicate with all levels of the organization.
- Should have excellent written and oral communication skills
- Ability to effectively prioritize and execute tasks in a Global and Dynamic environment
- Results driven, works in a highly ethical and professional manner
- Good team player with excellent coordination and interpersonal skills
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