Lead Associate-Quality
1 month ago
Job Location : Vishakhapatnam/Vizag or Pune
Interview location : WNS Global Services (P) Ltd | www.wns.com
11th floor of Block A2 & A3, Gurgaon, Haryana,122002
Walk-in Interview date : 22nd May 2024
Role : Lead Associate-Quality
Timings: - US Shifts.
Mode : Work from office (Vizag/Pune)
Job Description:
- quality of service, regulatory compliance and adherence to established procedures in relation to contacts.
- potential impact of errors made on the customer and subsequent handling of the individual customer#s journey.
- to benchmark audits and targeted reviews. Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
- with leadership to identify targeted audit needs for individual sites or teams.
- independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders.
- with business to identify top opportunities and recommends actions to improve work product and business results.
- partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed.
- technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers.
- serve as team audit lead on a rotational basis. Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits.
- audit data and assembles audit summary reports for leadership distribution. Participates in audit closing conferences with leadership.
- secondary reviews of peer audits to ensure internal consistency of work. Assists Compliance with targeted reviews.
Trains new members and mentors potential successors. Performs other duties as assigned
Qualifications & Work Experience : -
- Graduate/ PG / MBA.
- Communication Skills – Verbal and Written.
- Skills and Time Management.
- and Feedback, Conflict Management.
- Skills and Team Management Skills.
-
Lead Associate
2 months ago
Gurugram, India R1 RCM Full timeR1 RCM India is proud to be a Great Place To Work® Certified™ organization. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we...
-
Lead Associate
2 months ago
gurugram, India R1 RCM Full timeR1 RCM India is proud to be a Great Place To Work® Certified™ organization. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we...
-
Associate, Membership Quality
5 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full time**Associate,** **Membership Quality & Reputation** Location: Gurugram, India Experience Level: Junior **Summary** The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles for potential quality issues....
-
Lead Associate
1 month ago
Gurugram, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...
-
Lead Associate
3 weeks ago
Gurugram, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...
-
Lead Associate
3 weeks ago
gurugram, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...
-
Lead Associate
1 month ago
gurugram, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician...
-
Associate - Quality Control
4 weeks ago
Gurugram, India FRI FIL India Business and Research Services Private Limited Full timeDescription Title Associate Department Rereg and Tranfers - CFT Location Gurgram- India Reports To Assistant Manager Level Level 1 About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are...
-
Associate - Quality Control
3 weeks ago
gurugram, India FRI FIL India Business and Research Services Private Limited Full timeDescription Title Associate Department Rereg and Tranfers - CFT Location Gurgram- India Reports To Assistant Manager Level Level 1 About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only...
-
Associate - Quality Control
3 weeks ago
Gurugram, India FRI FIL India Business and Research Services Private Limited Full timeDescription Title Associate Department Rereg and Tranfers - CFT Location Gurgram- India Reports To Assistant Manager Level Level 1 About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are...
-
Associate - Quality Control
3 weeks ago
gurugram, India FRI FIL India Business and Research Services Private Limited Full timeDescription Title Associate Department Rereg and Tranfers - CFT Location Gurgram- India Reports To Assistant Manager Level Level 1 About Fidelity International Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only...
-
Lead Associate-Quality
1 month ago
Gurugram, India WNS Full timeJob Location : Vishakhapatnam/Vizag or PuneInterview location : WNS Global Services (P) Ltd | www.wns.com11th floor of Block A2 & A3, Gurgaon, Haryana,122002Walk-in Interview date : 22nd May 2024Role : Lead Associate-QualityTimings: - US Shifts.Mode : Work from office (Vizag/Pune)Job Description:quality of service, regulatory compliance and adherence to...
-
Lead Associate-Quality
1 month ago
gurugram, India WNS Full timeJob Location : Vishakhapatnam/Vizag or Pune Interview location : WNS Global Services (P) Ltd | 11th floor of Block A2 & A3, Gurgaon, Haryana,122002 Walk-in Interview date : 22nd May 2024 Role : Lead Associate-Quality Timings: - US Shifts. Mode : Work from office (Vizag/Pune) Job Description: quality of service, regulatory compliance and adherence to...
-
Team Lead
1 month ago
Gurugram, India ASSPL - Haryana Full timeJD for Team Lead: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...
-
Team Lead
3 weeks ago
gurugram, India ASSPL - Haryana Full timeJD for Team Lead:At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...
-
Team Lead
3 weeks ago
Gurugram, India ASSPL - Haryana Full timeJD for Team Lead: At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...
-
Team Lead
1 month ago
gurugram, India ASSPL - Haryana Full timeJD for Team Lead:At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and...
-
Lead Associate – HR Operations
1 month ago
Gurugram, India R1 RCM Full timeRole: Lead Associate – HRResponsibilities:Manage the pre-screening requirements that includes Background Check, Drug Screen and Occupational Health for permanent and contingent hires.Delivering a superior new hire experience by providing a high level of customer services and maintaining quality throughout the pre-employment onboarding process.Balances team...
-
Lead Associate – HR Operations
3 weeks ago
Gurugram, India R1 RCM Full timeRole: Lead Associate – HRResponsibilities:Manage the pre-screening requirements that includes Background Check, Drug Screen and Occupational Health for permanent and contingent hires.Delivering a superior new hire experience by providing a high level of customer services and maintaining quality throughout the pre-employment onboarding process.Balances team...
-
Lead Associate – HR Operations
3 weeks ago
Gurugram, India R1 RCM Full timeRole: Lead Associate – HRResponsibilities:Manage the pre-screening requirements that includes Background Check, Drug Screen and Occupational Health for permanent and contingent hires.Delivering a superior new hire experience by providing a high level of customer services and maintaining quality throughout the pre-employment onboarding process.Balances team...