Lead Associate-Quality

1 month ago

gurugram, India WNS Full time

Job Location : Vishakhapatnam/Vizag or Pune

Interview location : WNS Global Services (P) Ltd |

11th floor of Block A2 & A3, Gurgaon, Haryana,122002

Walk-in Interview date : 22nd May 2024

Role : Lead Associate-Quality

Timings: - US Shifts.

Mode : Work from office (Vizag/Pune)


Job Description:


  • quality of service, regulatory compliance and adherence to established procedures in relation to contacts.
  • potential impact of errors made on the customer and subsequent handling of the individual customer#s journey.
  • to benchmark audits and targeted reviews. Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling.
  • with leadership to identify targeted audit needs for individual sites or teams.
  • independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders.
  • with business to identify top opportunities and recommends actions to improve work product and business results.
  • partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed.
  • technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers.
  • serve as team audit lead on a rotational basis. Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits.
  • audit data and assembles audit summary reports for leadership distribution. Participates in audit closing conferences with leadership.
  • secondary reviews of peer audits to ensure internal consistency of work. Assists Compliance with targeted reviews.

Trains new members and mentors potential successors. Performs other duties as assigned


Qualifications & Work Experience : -


  • Graduate/ PG / MBA.
  • Communication Skills – Verbal and Written.
  • Skills and Time Management.
  • and Feedback, Conflict Management.
  • Skills and Team Management Skills.

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