Assistant General Manager Sales

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

• 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
• Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
• Businesses drive 25–80% of revenues using AiSensy
• Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity

• Work with a dynamic, fast-growing team obsessed with customer happiness.
• Gain hands-on experience in building and optimising support systems and processes.
• Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
• Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

Responsibilities

• Lead & Scale Sales Team – Hire, mentor and manage a high-performing sales team to consistently achieve and exceed revenue targets.
• Drive Revenue Growth – Build and execute sales strategies to expand customer base and maximize revenue from existing and new clients.
• Sales Training & Development – Conduct regular coaching sessions, skill-building programs and performance reviews to ensure continuous improvement.
• Process & SOP Creation – Design and implement robust sales processes, reporting frameworks and SOPs for tracking, forecasting and performance measurement.
• CRM Ownership (LeadSquared) – Ensure accurate pipeline management, reporting and analytics by fully leveraging LeadSquared CRM.
• Cross-functional Collaboration – Work closely with Operations, Marketing and Customer Support to create a seamless customer experience.
• Onboarding & Induction – Oversee onboarding and training of new sales hires to ensure quick ramp-up and alignment with company goals.
• Strategic Planning – Analyze market trends and competitive landscape to identify opportunities and plan long-term revenue growth.

Qualifications

• Experience – 8–12 years of proven B2B SaaS/Tech sales experience, with at least 3–5 years in a leadership/people management role.
• Domain Knowledge – Strong understanding of SaaS sales cycles, B2B customer buying behavior, and WhatsApp/Conversational Commerce space (preferred).
• Team Leadership – Proven ability to hire, inspire and scale a high-performance sales team.
• Process & Analytics Skills – Strong background in sales forecasting, creating SOPs and using data-driven insights to improve conversion and retention.
• CRM Proficiency – Hands-on experience with LeadSquared (or similar CRM platforms) is a must.
• Strategic & Result-Oriented – Ability to set long-term sales strategies while delivering on immediate revenue goals.
• Communication & Negotiation – Excellent interpersonal, presentation and deal-closing skills.
• Communication & Culture: Excellent written and verbal communication, and the ability to instil a customer-first, high-output culture.
• Location: Open to work full-time from AiSensy's Gurugram office.

Why Join Us?

• Be part of a supportive and innovative environment that values growth.
• Opportunity to lead impactful projects and shape customer experiences in a scaling organisation.
• Directly contribute to the success of brands, generating a large share of revenues via AiSensy.
• Grow your career in a company where customer satisfaction is the top priority