Experienced Customer Support International Voice

2 weeks ago

Pune, India 2coms Full time
Job Description

International Customer Support Voice Role

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Summary


We are seeking a highly skilled and motivated individual to join our team as an International Customer Support Voice Representative. As a key member of our global customer support team, you will be responsible for providing exceptional customer service to clients across the globe. This is a contract role with the possibility of being converted to a permanent position based on performance and business needs. The ideal candidate will have excellent communication skills, a strong knowledge of customer handling, and the ability to work in a rotational shift, including night shifts.


Responsibilities


  • Provide exceptional customer service to clients across the globe
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work in a rotational shift, including night shifts
  • Meet or exceed performance metrics and targets
  • Collaborate with team members to achieve business objectives
  • Stay up-to-date with product knowledge and industry trends

Requirements

Requirements:


  • Graduate or Undergraduate degree
  • Minimum 6 months of experience in customer support, technical support, BPO, or a related field
  • Excellent communication skills in English
  • Good knowledge of customer handling and conflict resolution
  • Ability to work in a rotational shift, including night shifts
  • Immediate joiner preferred or maximum 15 days' notice period
  • Willingness to work in a contract role with the possibility of being converted to a permanent position

Additional Information


  • Salary: ₹40,000 - ₹50,000 per month (depending on last CTC and experience)
  • Job Location: Pune
  • Work Mode: Work from Office
  • Contract Duration: 4-6 months
  • Notice Period: Immediate joiners or maximum 15 days' notice

Benefits
  • CTC: Up to ₹56,000 per month (based on last drawn salary and experience)
  • Laptop and other assets will be provided by the company.
  • P.F + E.S.I + 5000/- performance bonus monthly.
  • The company will give a two-way cab facility.




Requirements
Need Excellent Communication skills. Good Knowledge in Customer Handling. Candidate needs to be ok with rotational shift & Night Shift. Immediate joiner would be preferred.

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