IT Support and Networking Engineer

3 days ago

New Delhi, India MPM Group Full time

Job Title: IT Support and Networking EngineerRole: Software and Hardware Infrastructure Implementation and SupportExperience: 5+ years of experience into Networking, Software and Hardware Infrastructure implementation and supportJob Type: Full-Time |Gachibowli and Ameerpet, HyderabadWhat is your Role?- Technical Support (L1/L2):Provide first and second-line support to resolve hardware, software, and network issues for internal users.- Network Administration:Configure, monitor, and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi access points.- System Maintenance:Install, configure, and troubleshoot Windows/Linux operating systems, printers, and peripheral devices.- User Management:Manage user accounts, permissions, and access control using Active Directory, Microsoft 365, and other tools.- Security & Compliance:Ensure IT systems are secure with antivirus tools, endpoint protection, and firewall rules. Support compliance with IT policies.- Monitoring & Troubleshooting:Use tools like SolarWinds, PRTG, or similar to proactively monitor infrastructure and resolve incidents.- Backup & Recovery:Implement and monitor regular data backup routines and ensure system restore processes are in place.- Documentation:Maintain up-to-date IT documentation including network diagrams, asset inventories, and support logs.- Vendor Coordination:Liaise with hardware/software vendors and service providers for AMC, troubleshooting, and procurement.- IT Asset Management:Track, manage, and maintain IT inventory including laptops, desktops, routers, and other IT equipment.Key Skills Required :- Infrastructure Planning & Deployment - System Administration (DOS/Windows/MAC OS/iOS) - Networking (LAN/WAN, ISP, VPN, Firewalls, Port Configuration) - Virtualization & Cloud Management - AI Systems Integration - Biometric Devices Management - HRIS, CRM and ERP Support - LAN and Intranet Management - Backup & Disaster Recovery - ITIL Framework & Documentation - Cybersecurity & Compliance - Troubleshooting & Incident ManagementWho you are :Education:Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics, or a related technical discipline.- Keep yourself updated with the latest trends in Hardware and Software Infrastructure. - Design highly available product deployment architecture, networking architecture, storage architecture, and virtualization architecture. - Experience in troubleshooting hardware and software issues. - Strong problem-solving attitude, cross-functional collaboration, proactive communication, crisis management, and stakeholder engagement.

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