Senior Network Engineer

Role: Senior Network Engineer Work Location:Thane, Maharashtra Total Experience: 6 + years Shift:US Shift Hours & Rotational ShiftCompany Profile AMSYS GroupWe pride ourselves on 23+ Years of excellence based on the principles of integrity, Honor, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. Amsys IT Services Pvt Ltd is part of this group based in Mumbai.Website:http://www.amsysis.comSummary:We are looking for anSenior Network Engineer Level 3to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience innetwork troubleshooting, firewall deployment, and infrastructure monitoringwhile supporting adiverse set of clientsin a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites. Key Responsibilities: Network Troubleshooting & Support: ProvideL3 network supportfor troubleshooting issues related torouting, switching , andfirewall configurationsacrossmultiple client environments . Remotely access devices at variousclient locationsto perform diagnostics, troubleshooting, and resolution of network-related issues. Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets withinSLAswhile ensuring proper documentation and ticket updates. Monitor network traffic, identify bottlenecks, and proactively resolve network issues. Firewall Management & Configuration: Deploy and manage firewalls(Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance. Create, update, and maintainfirewall rules and configurationsto accommodate evolving network requirements. Troubleshoot and resolvefirewall-related issues , ensuring proper network segmentation and security policies are in place. Infrastructure Monitoring & Documentation: Monitor the health and performance of thenetwork infrastructure , ensuring continuous uptime and reliability. Maintainclear, concise documentationfor network configurations, changes, troubleshooting steps, and solutions. Implement regularnetwork auditsto ensure the infrastructure remains organized, secure, and well-maintained. Ensure networkcleanliness and efficiencyby removing obsolete configurations, unused IPs, and outdated network devices. SD-WAN and Cloud Network Management: Configure and manage SD-WAN solutionsand associated controllers forcloud-managed network devices . Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites. Collaborate with clients on the setup and integration ofcloud-managed network devicesand SD-WAN controllers (e.g., Meraki, Aruba). Client Communication & Issue Resolution: Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuringcustomer satisfaction . Maintain ahigh standard of communication , ensuring clients are informed about ongoing issues, progress, and resolutions. Training & Mentorship: Provided guidance and mentorship to junior support engineers and NOC team members. Assist inknowledge transferand training for internal teams, ensuring consistent processes and quality service. Required Skills and Qualifications: 9+ years of experiencein network support, withL3-level expertisein troubleshooting complex network issues in a24x7 NOC, SOC, and Help Desk environment . Extensive experience withnetworking technologiesincludingrouting, switching , andfirewall management(Fortinet, Palo Alto, WatchGuard). Hands-on experience withJuniper, HP Aruba ,Cisco Meraki ,Palo Alto ,Fortinet , andWatchGuardfirewalls and devices. Strong knowledge ofSD-WAN technologiesand the configuration ofcloud-managed network devices . Experience working withAzureandAWSnetwork configurations is a plus. Proficient innetwork monitoring toolsand diagnostic utilities. Ability toremotely manage and configure devicesacross a wide range of makes and models. Strong troubleshooting skillswith the ability to work under pressure in afast-paced environment . Excellent communication skills to interact with clients and document technical processes clearly and concisely. Preferred Certifications: Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect , or similar certifications. SD-WAN certifications(e.g., Meraki SD-WAN, Fortinet SD-WAN). Azure Networking AssociateorAWS Certified Advanced Networkingcertification is a plus. Why Join Us? Join a24x7 NOC, SOC, and Help Desk teamworking with cutting-edge technologies. Opportunity towork with diverse client environmentsacross different network devices and architectures. Competitive salary, benefits, and a chance togrow within the company .