Customer care manager
2 months ago
- Lead and manage the customer service team to deliver exceptional service and support
- Set and maintain customer service standards and KPIs
- Handle complex and escalated customer issues and complaints
- Develop and implement customer care strategies to improve overall customer satisfaction
- Monitor and analyze customer service performance and identify areas for improvement
- Collaborate with other departments to ensure a seamless customer experience
- Train coach and mentor customer service representatives
- Act as a point of contact for key customers and build strong relationships
- Oversee the implementation of customer service technologies and tools
- Prepare regular reports on customer service performance and feedback
- Stay uptodate with industry best practices and trends in customer care
- Contribute to the development of customer service policies and procedures
- Resolve any billing and payment issues with customers
- Ensure compliance with data protection regulations in customer interactions
- Manage and control customer service budgets
- Bachelors degree in Business Administration Marketing or relevant field
- Proven experience as a Customer Care Manager or similar role
- Demonstrated expertise in customer service and complaint handling
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to solve problems efficiently and maintain composure in highpressure situations
- Proficiency in CRM systems and customer service software
- Solid understanding of customer service principles and practices
- Ability to analyze and interpret customer service metrics
- Proven track record of implementing customer service improvements
- Good knowledge of data protection regulations and ethical customer engagement
- Exceptional organizational and multitasking abilities
- Ability to work effectively with crossfunctional teams
- Certification in customer service management is a plus
- Fluency in multiple languages is advantageous
team management,communication,customer service,customer satisfaction,complaint handling,leadership,cross-functional teams,customer service software,customer care strategies,crm systems,multitasking,data protection regulations
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Customer Care Executive
5 months ago
Kirti Nagar, Delhi, Delhi, India Luxury care Full time**Customer Care Executive** I **Females only** I **Excellent communication skills** **LUXURYCARE (Automobile workshop)** - Moti Nagar, Delhi I Immediate Joiner **Daily Task -** - Regular calls to enquiries - Contacting existing customers for service reminders - Managing data and CRM portal **Salary**: ₹15,000.00 - ₹20,000.00 per month Schedule: -...
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Customer Care Executive
5 months ago
Moti Nagar, Delhi, Delhi, India Luxury care Full time**Customer care I Cold calling I Data maintenance I CRM portal management** Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...
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Customer care manager
2 months ago
New Delhi, India Zeca Tech Full timeOverviewThe CustomerCare Manager plays a vital role in ensuring high levels of customersatisfaction and retention. They oversee the customer service teamset service standards and handle complex customer escalations. Thisposition is crucial for maintaining strong customer relationshipsand ultimately driving the companys success through customerloyalty and...
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Customer Care Executive
5 months ago
Jasola, Delhi, Delhi, India Aries Care Consulting Full timemust have Excellent Communication Skills - must have experience in the same field - min 1 year customer care exp **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer support: 1 year...
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Customer care Manager
2 months ago
New Delhi, India Zeca Tech Full timeOverview:The Customer Care Manager plays a pivotal role in ensuring customer satisfaction and maintaining the companys reputation. They oversee the customer service team and are responsible for strategizing and implementing initiatives to enhance the overall customer experience.Key Responsibilities:Develop and implement customer service policies and...
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Customer care Manager
4 weeks ago
new delhi, India Zeca Tech Full timeOverview:The Customer Care Manager plays a pivotal role in ensuring customer satisfaction and maintaining the companys reputation. They oversee the customer service team and are responsible for strategizing and implementing initiatives to enhance the overall customer experience.Key Responsibilities:Develop and implement customer service policies and...
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Customer care Manager
2 weeks ago
new delhi, India Zeca Tech Full timeOverview: The Customer Care Manager plays a pivotal role in ensuring customer satisfaction and maintaining the companys reputation. They oversee the customer service team and are responsible for strategizing and implementing initiatives to enhance the overall customer experience.Key Responsibilities: Develop and implement customer service policies and...
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Customer Care Executive
5 months ago
Sarita Vihar, Delhi, Delhi, India Aries Care Consulting Full timemust have Excellent Communication Skills - must have experience in the same field - min 1 year customer care exp **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (required) - Customer support: 1 year...
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Customer Care Executive
5 months ago
New Delhi, India Junior Delhi School Full timeCustomer care executives **analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary**. They also analyze the communication cycle between their staff and customers using client relationship management software. **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day...
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Customer Care Executive
5 months ago
New Delhi, India Pros & Pawns HR Consultants Full timeDesignation: Customer Care Executive OR Tele Caller Experience: 2 Or 3 Years Qualification: Graduation/Diploma **Job Description**: Role and Responsibility 1. Building and maintaining strong relationships with existing & prospective customers. 2. Aids in developing and maintaining strong customers’ relationships. 3. Resolving office-related issues 4....
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Customer Care Executive
5 months ago
New Delhi, India hindustan Recruitment Full time**NOTE- Having at least one year of experience in the same domain (customer support)** **Salary up to 28k** **walk in interviews only.** - Answering questions about a company’s products or services: Customer care employees should be knowledgeable about the company’s offerings and be able to answer both general and specific customer questions. -...
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Customer Care Executive
5 months ago
Delhi, India Kinal global care Private limited Full timeAge : 18 to 30 2. Location : Delhi 3. Experience : Fresher 4. Deliver world-class service and go out of your way to find solutions and make our Traya users delighted in a fast-paced, structured customer care environment 7. Ensure complete ownership of customer queries and guarantee end-to-end satisfaction with our services 8. List down the necessary...
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Customer Care Officer
2 weeks ago
New Delhi, India Bizprintshop pvt ltd Full timeNeed female customer care office for inbound/outbound calling and bulk mailing.The candidate should have:Good communication skills.Good email writing skills.The candidate will have to co-ordinate with operations team and the clients.RESPONSIBILITIES:List the primary duties of the customer care agent in this section.Sample list of responsibilities for a...
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Customer Care Executive
2 weeks ago
New Delhi, India Hindustan Recruitment Full timeSalary up to 24klocation: JasolaCommunication skills.Job OverviewFull-Time Customer Care Executive role with Hindustan Recruitment in New Delhi, Delhi, India. We are seeking a highly motivated individual with 1 to 3 years of experience. As a Customer Care Executive, you will be responsible for providing exceptional customer service and ensuring customer...
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Customer Care Executive
5 months ago
New Delhi, India resource management Full timeWe are looking for a customer care executive. **Responsibilities**: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues...
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Customer Care Executive
5 months ago
New Delhi, India RLC MULTITRADE PRIVATE LIMITED Full timeManage team of executives handling policy servicing related requests - Interdepartmental follow up and coordination for Customer Request handling - Meet the targets laid down by the reporting supervisor - Follow the laid down quality/ accuracy benchmarks - Adhere TATs to resolve requests - Vendor Management/ Billing and Recon - PS related communications...
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Customer Care Executive
5 months ago
New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe are looking for a customer care executive. **Responsibilities**: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues...
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Customer Care Executive
5 months ago
New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe are looking for a customer care executive. **Responsibilities**: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues...
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Customer Care Executive
5 months ago
New Delhi, India Synergy Group Full timePosition : Customer Care Executive / Receptionist Salary : upto 18k Exp : 0.6 to 5yrs Location : Rohini, sec-10, New Delhi **Salary**: ₹10,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Provident Fund Schedule: - Day shift
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Customer Care Executive
5 months ago
New Delhi, India FOSERRA ENERGY PRIVATE LIMITED Full timeWe are looking for a customer care executive. **Responsibilities**: - Handle incoming customer inquiries and resolve issues promptly and efficiently - Manage customer complaints and ensure timely resolution Obiectives: - Deliver exceptional customer service and ensure customer satisfaction - Handle a high volume of customer inquiries and resolve issues...