Tele-Collection Executive

2 weeks ago

New Delhi, India Turno Full time

Turno (Brand of Blubble Pvt Ltd) is an Electric Vehicle company that helps operators of commercialvehicles to switch to EVs. Turno does this by providing a wide selection of vehicles from partner OEMs, affordable financing, and battery value guarantees to ensure the highest return on value for EV owners. Turnos mission is to transition gasoline miles to electric miles in India. Turno is founded by Hemanth Aluru and Sudhindra Reddy Pidapa – experienced entrepreneurs in the mobility industry with a strong track record of value creation. Recently, they led Zoomcar, India's largest personal mobility platform.We are seeking a highly motivated and results-driven Tele Collection Executive to join our team. The successful candidate will be responsible for contacting customers via phone to collect outstanding debts, negotiate payment plans, and resolve customer complaints. The ideal candidate will have excellent communication and negotiation skills, a strong work ethic, and the ability to work in a fast-paced and dynamic environment.Responsibilities: - Make outbound calls to customers to collect outstanding debts, negotiate payment plans, and resolve customer complaints. - Utilize persuasive communication techniques to negotiate payment arrangements and settlements. - Build rapport with customers to understand their financial situation and provide solutions to help them pay their debts. - Respond to customer inquiries and complaints in a professional and courteous manner. - Collect outstanding debts from customers, ensuring that all payments are processed accurately and efficiently. - Negotiate payment plans and settlements with customers, ensuring that all agreements are documented and approved. - Accurately enter customer information, payment plans, and settlements into the company's database. - Maintain accurate and up-to-date records of customer interactions and payment history.Key Requirements: - Bachelor's degree in a related field - Minimum1+ year of experience in collections, customer service, or a related field.(Hindi is mandatory. Candidate should have knowledge in speaking and numbers-Mandatory) - Experience in auto loan collections or debt collection will be added advantage. - Knowledge of auto loan products and services is a plus. - Excellent communication and negotiation skills. - Strong problem-solving and analytical skills. - Ability to work in a fast-paced and dynamic environment. - Proficient in Microsoft Office, particularly Excel, Word, and Outlook.

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