
AgileEngine - ServiceNow Technical Consultant - CSM Implementation
1 week ago
Role : ServiceNow CSM Technical Consultant
Experience : 4+ Years (ServiceNow), 2+ Years (CSM)
Employment Type : Full-time
Job Overview :
We are looking for a skilled ServiceNow CSM Technical Consultant with over 4 years of experience, including at least 2 years focused specifically on Customer Service Management (CSM) implementations. This is a hands-on role for a self-starting professional who will be responsible for designing and configuring CSM modules, building rich service portals, and integrating with external systems. You will play a key role in collaborating with technical teams and business owners to deliver high-quality, customer-centric solutions.
What You Will Do :
- Design and configure core CSM modules, including cases, SLAs, service portals, and escalation paths, ensuring they align with business requirements.
- Build rich and intuitive Service Portals with custom logic, widgets, and dashboards to enhance the user experience.
- Integrate external CRMs and backend systems with ServiceNow using various integration methods.
- Lead the documentation of technical designs, conduct thorough testing, and provide training for new deployments.
- Collaborate effectively with technical teams and business owners to gather requirements, provide technical guidance, and ensure successful solution delivery.
- Utilize scripting, Flow Designer, and Virtual Agent to automate processes and improve service 4+ years of experience on the ServiceNow platform, with a minimum of 2+ years in CSM implementations.
- Strong proficiency in scripting, including Business Rules, Script Includes, and Client Scripts.
- Hands-on experience with Flow Designer and building conversations with the Virtual Agent.
- Experience with frontend customization, including HTML, CSS, and AngularJS, with a strong UX mindset.
- Fluency in English and a self-starting, proactive attitude.
- Proven ability to design and configure CSM modules, cases, SLAs, and portals.
- Experience with integrations and API technologies.
(ref:hirist.tech)
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