Customer Relationship Manager – Indoor Amusement Center

4 weeks ago

Thane, India Skyjumper Sports and Amusements Pvt Ltd Full time

About Us:

SkyJumper Sports and Amusements Pvt Ltd is the fastest-growing Indoor Amusement Center chain that brings families and friends fun, excitement, and memorable experiences. We pride ourselves on delivering high-quality service under the brands “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 16 locations within 13 cities with attractions including Trampoline Park, Soft Play, Bowling, Laser Tag and more. 

We are looking for a proactive and customer-focused Customer Relationship Manager to join our team and oversee customer satisfaction, parties, and events at one of our vibrant locations.


Job Overview:

As the Customer Relationship Manager, you will play a key role in ensuring all guests have a positive, memorable experience at our center. You will handle customer inquiries, coordinate special events, and manage party bookings, ensuring every event is smooth and seamless. This role requires a detail-oriented, enthusiastic individual passionate about creating exceptional guest experiences.


Key Responsibilities:

·       Customer Experience Management: Act as the primary point of contact for all customer inquiries, feedback, and issues, ensuring a prompt and positive response to foster customer loyalty.

·       Event & Party Coordination: Manage all aspects of party and event bookings, including planning, setup, guest communication, and post-event follow-up to ensure client satisfaction.

·       Relationship Building: Build strong relationships with guests, creating a welcoming and engaging environment that encourages repeat visits and referrals.

·       Staff Coordination: Work closely with the operations and floor teams to ensure adequate staffing, setup, and readiness for events and support with staff training on customer service standards.

·       Sales & Revenue Generation: Drive event and party bookings by actively engaging potential clients, presenting attractive packages, upselling additional services, and working with marketing to promote offerings.

·       Complaint Resolution: Handle customer complaints or issues effectively, working with the center team to find swift and satisfactory resolutions.

·       Record Keeping & Reporting: Maintain accurate records of bookings, customer feedback, and event outcomes, providing regular updates and insights to management



Qualifications:

  • Bachelor’s degree in Hospitality, Event Management, Marketing, or a related field (preferred).
  • 2+ years of experience in customer relationship management, event planning, or guest services, ideally within the hospitality, retail, or entertainment sectors.
  • Strong interpersonal skills with the ability to communicate effectively (English and Hindi) with customers and team members alike.
  • Exceptional organizational skills with attention to detail and the ability to manage multiple events and bookings simultaneously.
  • Sales-oriented mindset with a passion for driving bookings and promoting customer loyalty.
  • Problem-solving abilities with a focus on finding solutions that enhance the guest experience.
  • Flexibility to work weekends, holidays, and peak times as required.



What We Offer:

  • Competitive salary and performance-based bonuses
  • Opportunities for growth and career advancement
  • A vibrant, fun, and collaborative work environment
  • Employee discounts on all attractions and activities


How to Apply:

Interested candidates are invited to send their resume and cover letter to [hr@skyjumpertp.com] with the subject line “CRM Application – [Your Name]." Please include any relevant experience that makes you the perfect fit for this exciting role.


Join Our Team

At SkyJumper Sports and Amusements Pvt Ltd, we’re committed to delivering a world-class entertainment experience. If you’re passionate about creating memorable moments and are ready to lead a team of dynamic individuals, we’d love to hear from you







  • Customer Relationship Executive

    7 months ago

    Thane, India YTPS HR Services Full time

    **Job Title: Customer Relationship Executive** **Location**: Thane, India **Summary**: **Responsibilities**: - Resolve issues promptly and escalate when necessary. - Maintain accurate records of customer interactions. **Qualifications**: - years of call center or customer service experience. - Excellent communication skills in English and Hindi. -...

  • Customer Relationship Officer

    6 months ago

    Thane, India Co Hire Full time

    Dear sharing the job description for the role of CRO with Tanishque We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive...

  • Customer Relationship Executive

    7 months ago

    Thane, India ICONIC BUSINESS SOLUTION LLP Full time

    **Position **:Customer Relationship Executive **Experience **:2 Years and above **Location **:Godbandar Road, Thane **Key Responsibilities**: - Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, demonstrating empathy and professionalism in every interaction. - Product Knowledge: Develop a deep understanding...

  • Customer Relationship Executive

    6 months ago

    Thane, India ICONIC BUSINESS SOLUTION LLP Full time

    **Position **:Customer Relationship Executive **Experience **:2 Years and above **Location **:Godbandar Road, Thane **Key Responsibilities**: - Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, demonstrating empathy and professionalism in every interaction. - Product Knowledge: Develop a deep understanding...

  • Customer Relationship Executive

    7 months ago

    Thane, India ICONIC BUSINESS SOLUTION LLP Full time

    **Position **:Customer Relationship Executive **Experience **:2 Years and above **Location **:Godbandar Road, Thane **Key Responsibilities**: - Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, demonstrating empathy and professionalism in every interaction. - Product Knowledge: Develop a deep understanding...

  • Customer Relationship Executive

    3 weeks ago

    Thane, India Sigma Staffing Solutions Pvt Ltd Full time

    **Role & responsibilities** - Handle outbound voice-based communication for sales and customer relationship management. - Provide excellent service to customers and effectively promote company offerings. - Achieve sales targets and deliver quality customer interactions. - Address customer queries and concerns, ensuring high satisfaction levels. - Build and...

  • Customer Relationship Executive

    6 months ago

    Thane, India Gautam Modi Group Full time

    **Job description** - Customer Engagement: Act as a point of contact between the organization and its customers - Initiate and maintain regular communication to engage customers - Customer Inquiries: Respond to customer inquiries, questions, and concerns in a timely and helpful manner - Provide accurate information and solutions - Complaint Resolution:...

  • Customer Relationship Executive

    1 month ago

    Thane, India Luna Technologies Private Limited Full time

    Greetings from Luna Technologies Pvt Ltd, We have a vacancy for Customer Relationship Executive in Mechatronics department Details: Job Location: Koparkhairane, Navi Mumbai **Salary**: Depends on Experience Durable solutions for LM Rails, Cross Rollers, Couplings, Racks, Pinions, and reliable solutions that support a growing company. Qualification:...

  • Call Center

    6 months ago

    Thane, India EROS Inc. Full time

    **Opening for the Call Center Executive** **Languages known - Gujarati, Hindi and Marathi** **Call - 8169835364** KEY RESPONSIBILITIES 1. Responsible to generate brokerage primarily through advising clients on their equity portfolio 2. Develop and maintain a long term relationship with customers to maintain a high level of retention of the existing...

  • Center Head

    1 month ago

    thane, India IDFC FIRST Bank Full time

    Center Head – Elite Banker( VRM Channel ) Location - Thane - Hiranandani Reporting - National Sales Head – Elite Banker Number of openings - 1 About IDFC FIRST Bank : IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our...

  • Center Head

    1 month ago

    Thane, India IDFC FIRST Bank Full time

    Center Head – Elite Banker( VRM Channel )Location - Thane - HiranandaniReporting - National Sales Head – Elite BankerNumber of openings - 1About IDFC FIRST Bank :IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our strengths...

  • Center Head

    1 month ago

    thane, India IDFC FIRST Bank Full time

    Center Head – Elite Banker( VRM Channel )Location - Thane - HiranandaniReporting - National Sales Head – Elite BankerNumber of openings - 1About IDFC FIRST Bank :IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our strengths...

  • Center Head

    1 month ago

    Thane, India IDFC FIRST Bank Full time

    Center Head – Elite Banker( VRM Channel )Location - Thane - HiranandaniReporting - National Sales Head – Elite BankerNumber of openings - 1About IDFC FIRST Bank :IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our strengths...

  • Center Head

    1 month ago

    Thane, India IDFC FIRST Bank Full time

    Center Head – Elite Banker( VRM Channel )Location - Thane - Hiranandani Reporting - National Sales Head – Elite BankerNumber of openings - 1About IDFC FIRST Bank : IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our strengths...

  • Center Head

    1 month ago

    Thane, India IDFC FIRST Bank Full time

    Center Head – Elite Banker( VRM Channel )Location - Thane - Hiranandani Reporting - National Sales Head – Elite BankerNumber of openings - 1About IDFC FIRST Bank : IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our strengths...

  • Customer Relationship Executive

    6 months ago

    Thane, India Kemar Port Automation Pvt ltd Full time

    **Position**: Customer Relationship Executive ( Female ) **Experience**: 2 to 3 years **Location**: Thane **Department**: Backoffice **Position Summary**: **Key Responsibilities**: - Monitor and track outstanding invoices for timely payment. - Resolve billing discrepancies and disputes. - Coordinate with the finance department to address payment...

  • Customer Relationship Executive

    6 months ago

    Thane, India Kemar Port Automation Pvt ltd Full time

    **Position**: Customer Relationship Executive **Experience**: 1+ years **Location**: Thane **Department**: Backoffice **Reports To**: Commercial and Admin Head **Position Summary**: **Key Responsibilities**: - Monitor and track outstanding invoices for timely payment. - Resolve billing discrepancies and disputes. - Coordinate with the finance...

  • Call Center Executive

    2 months ago

    Thane, India A2tech Full time

    **Require Call Center Executive for Corporate Office, Thane** **Location**: Corporate Office, near Thane Station **Position**: Call Center Executive **Job Type**: Full-Time **Roles & Responsibilities**: - Handle both outbound and inbound calls. - Follow up on leads provided by the company to convert potential customers. - Maintain excellent customer...

  • Customer Relationship Executive

    6 months ago

    Thane, India ideal crew technology Full time

    **Title: - **Customer Relationship Executive **Experience: - ** Minimum 6 Month in Calling Process. **Location: - **Thane West. **Job Description: - ** Handle inbound/outbound calls regarding product/service inquiries Provide accurate information & assistance to clients Maintain customer records & update information in the system Follow company...

  • Call Center Executive

    6 months ago

    Thane, India EROS Inc. Full time

    Urgent Opening for Call Center Sales Executive **WORK FROM OFFICE** **Location - Thane west** **Call Claire - 8169835364 **Job Roles-** - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about products or the company - Asking questions to understand customer requirements and close...