Center Head

2 weeks ago

Thane, India IDFC FIRST Bank Full time

Center Head – Elite Banker( VRM Channel )

  • Location - Thane - Hiranandani
  • Reporting - National Sales Head – Elite Banker
  • Number of openings - 1


About IDFC FIRST Bank :


IDFC FIRST Bank is on a mission to transform banking experience for Indian customers to bank in the way that’s most convenient for them—anytime and anywhere. When you combine our strengths with our commitment to building best-in-class digital capabilities, we’re positioned to serve customers in ways no one else can.


At IDFC First, our business and technology teams collaborate to drive technology that’s fueling the growth to create value for our customers and our goal is to create a premier digital organization that will lead this company into the future. Our vision can be captured in three words “Ethical, Digital and Social Good”. We believe ethical banking is at the core of everything we do. Digital is how we do it. And we believe we exist for society; our business must contribute to larger social good.


Role summary and key responsibilities:


  • Our liabilities business is presently one of the fastest growing in the industry both in terms of customers and size of the book, coming on the back of superior product proposition and industry leading digital capabilities


  • In next few years, we want to grow the liabilities book by at least 4-5x. In line with overall strategy of the bank, we will build and scale up truly transformational digital, analytics and organizational capabilities which will enable us to acquire high quality customer base and then build deep banking relationship with them to drive this growth


As part of this ambition, we want to create country’s best digital-led relationship banking channels to service and engage our most premium customers.

The operating model for this relationship channel and portfolio management would be significantly differentiated from traditional setups both in terms of people and tech capabilities.

Our intent is to go to market and differentiate our product in the market on the back of the experience and engagement delivered through this channel for our customers

We are looking to hire a dynamic business leader for our biggest setup in the country. You will report directly to the National Sales Head – Elite Banker. You will be responsible for all aspects of business for the center including,


Fully own and drive P&L for the center including book growth, product cross sell, wealth, and end to end servicing for the mapped portfolio.

Engagement strategy development: Develop and execute engagement strategies and plans to achieve revenue and engagement targets. Identify potential growth opportunities, market trends, and customer needs to enhance engagement effectiveness.

Drive delivery of superior customer experience of mapped book including owning all related service capabilities and activities

Build a high performing relationship banking organization including customer facing relationship RMs, supervisory and managerial team, and associated ops roles. Provide guidance, coaching, and support to ensure high performance and achievement of objective


Set up best practices and operational cadences for performance tracking & reporting in order to drive continuous improvement across productivity, effectiveness, and employee engagement of front line RMs

Ensure compliance with regulatory requirements, and manage risk effectively


Key skills and background:


Challenger mindset & passion to challenge status quo to find innovative solutions to drive out of the box ideas

Believer in entrepreneurial culture of brutal ownership, transparency, and trust

Strong leadership and management skills, with a track record of building and managing high-performing teams

Excellent relationship management skills, with the ability to build and maintain strong relationships with customers and stakeholders

Superior analytical skills, with the ability to analyze data and make data-driven decisions

Solid understanding of consumer/ banking/ fintech products & journeys

Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and senior management

Strong project management skills, with the ability to manage multiple projects simultaneously


Preferred qualifications:


15+ years of relevant work experience in senior leadership or business roles across banking companies.

  • Previous experience in P&L management

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