ServiceNow Developer

3 months ago


Mumbai, India Selsoft Full time

Role : Service Now Developer

Exp : 5+ :


- Develop ServiceNow solutions : Design, develop, and customize ServiceNow applications, modules, and workflows to meet the organizations CMDB and ITSM requirements.


- Configuration Management Database (CMDB) : Implement and maintain the CMDB, including designing and defining configuration item (CI) classes, relationships, and attributes. Ensure data integrity, accuracy, and consistency within the CMDB.


- IT Service Management (ITSM) : Design and implement ITSM processes, such as incident management, problem management, change management, and service request management, using ServiceNow ITSM modules.


- Integration and automation : Develop integrations between ServiceNow and other systems, tools, or databases using web services, APIs, and scripting languages (JavaScript, PowerShell, etc.). Automate manual tasks and processes within ServiceNow.


- Customization and enhancement : Customize ServiceNow user interface, forms, lists, and portals to improve user experience and streamline processes. Develop ServiceNow widgets, UI policies, and client scripts as required.


- Testing and deployment : Perform thorough testing of ServiceNow configurations, customizations, and integrations. Plan and execute ServiceNow releases, including deployment, documentation, and post-deployment support.


- Collaboration and support : Collaborate with cross-functional teams, including IT operations, service desk, and other stakeholders, to gather requirements, provide technical guidance, and deliver effective ServiceNow solutions. Provide support and troubleshooting assistance to end-users.


- Documentation and training : Document technical designs, configurations, and processes related to ServiceNow development. Conduct training sessions and create user guides for ServiceNow functionalities and best practices.

(ref:hirist.tech)

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