Solar Square

Description:At SolarSquare, were building the home energy brand of future India.Our mission is to enable Indian households to switch to clean, rooftop solar energy and reduce dependence on traditional coal-based electricity.As a full-stack D2C residential solar brand, we take care of everything from designing and installing to maintaining and financing solar systems for homeowners across the country.In just 3 years, we have become Indias leading residential solar brand, known for our obsession with quality, customer service, and innovation that simplifies the switch to solar for every Indian home.We are now looking for dynamic leaders who are passionate about sustainable energy, customer-centricity, and building scalable systems to join us in this mission.Key Roles & Responsibilities:Sales & Marketing:- Identify, evaluate, negotiate, and manage strategic business opportunities to meet shortterm and long-term growth goals.- Analyze market trends and prepare actionable business and financial insights.- Build long-term partnerships with stakeholders to support new service rollouts and market expansion.- Drive market activation strategies and develop the marketing mix for new geographies.- Lead digital and offline marketing campaigns to drive awareness, engagement, and conversions.Customer Experience:- Own and continuously improve the end-to-end customer journey across all segments.- Collaborate with internal teams (engineering, logistics, support) to ensure a seamless and delightful customer experience.- Implement structured feedback mechanisms and derive insights for process improvements.- Ensure timely execution of development projects and initiatives impacting customer satisfaction.People Leadership:- Mentor and lead a team of business development and customer success professionals.- Build high-performing teams through structured training and development initiatives.- Foster a collaborative and goal-driven culture that prioritizes customer outcomes and team growth.Process & Operational Excellence:- Define and manage the business development roadmap in alignment with crossfunctional stakeholders.- Implement dashboards and reporting mechanisms to monitor key metrics such as customer acquisition, interaction quality, and project timelines.- Identify bottlenecks and champion continuous improvement in internal workflows and service delivery.What Were Looking For:- Proven experience in Sales, Marketing, Business Development, or Customer Experience leadership of 7 - 10 years in B2C direct sales with minimum 4 years of team handling experience.- Strong analytical mindset with a focus on problem-solving and innovation.- Passion for sustainability, clean tech, or solar energy (preferred).- Exceptional communication, stakeholder management, and team leadership skills.- Ability to thrive in a fast-paced, growth-stage startup environment. (ref:iimjobs.com)