ServiceNow Developer
3 months ago
About the Role :
We are seeking a ServiceNow Developer to support the implementation and configuration of ServiceNow for our APAC region.
The ideal candidate will have a strong understanding of ServiceNow and experience in catalog, portal, and workflow development.
Responsibilities :
- Develop and configure ServiceNow catalogs for operational requests (P2P).
- Set up and manage ServiceNow portals for internal users and suppliers.
- Configure country and language rules, conditions, and field mapping.
- Implement virtual agent and live agent functionalities.
- Establish escalation and SLA procedures within ServiceNow.
- Configure assignment groups based on ticket categories.
- Develop regional tables and reporting mechanisms.
- Integrate ServiceNow with chatbots.
- Ensure ServiceNow supports multiple languages.
- Collaborate with project teams to implement APAC-specific changes.
- Troubleshoot and resolve ServiceNow issues.
Technical Skills :
- ServiceNow : In-depth knowledge of ServiceNow platform, including catalog, portal, workflow, and administration.
- Scripting : Proficiency in scripting languages (JavaScript, Jelly) for ServiceNow development.
- ITIL : Understanding of ITIL processes and best practices.
- Problem Solving : Ability to analyze and resolve technical issues.
- Communication: Effective communication skills to collaborate with cross-functional teams.
Key Result Areas (KRAs) :
- Successful implementation and configuration of ServiceNow for APAC region.
- Improved efficiency and effectiveness of ServiceNow processes.
- Increased user satisfaction with ServiceNow.
- Adherence to project timelines and budgets.
- Effective collaboration with project teams and stakeholders
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