Pay10 - Head - Prepaid Product Operations
7 days ago
Key Roles and Responsibilities of the Head of Operations - PPI. Prepaid Product Operations:- Oversee end-to-end lifecycle of prepaid instruments (issuance, usage, expiry, recharge).- Manage operational workflows for open-loop, semi-closed, and closed-loop payment instruments.- Coordinate with product teams to implement new features of PPI products.Transaction Processing & Reconciliation:- Ensure seamless authorization, clearing, and settlement of prepaid transactions.- Monitor and resolve transaction failures, chargebacks, refunds, and disputes.- Daily reconciliation between internal ledger, banks, networks, and issuer systems. Business & GMV Management:- Drive operational excellence to support growth in GMV across wallet issuance, load, and usage.- Monitor daily and monthly GMV trends, identify operational bottlenecks, and implement corrective measures.- Collaborate with product, business, and partnerships teams to ensure seamless customer journeys that directly contribute to higher GMV.- Ensure cost efficiency and optimized operations to balance GMV growth with profitability.- KYC and Customer Onboarding Oversight. Ensure smooth and compliant onboarding of customers with appropriate KYC tiers (min KYC vs full KYC).- Implement and monitor automated eKYC/cKYC/vKYC processes.- Interface with customer support and risk teams for onboarding escalations or fraud cases.- Fraud and Risk Management. Implement systems to monitor suspicious transactions or account behavior.- Collaborate with fraud analytics and risk teams to proactively mitigate operational risks.- Drive investigations and response mechanisms for fraud or AML flags.- Customer Experience Support - Ensure smooth customer journey from onboarding to usage and support.- Build SOPs for transaction issues, wallet funding failures, and expired card redemptions.- Reduce friction in the customer lifecycle through process improvements. Operational Reporting & Analytics:- Define and monitor KPIs: uptime, transaction success rate, reconciliation accuracy, TAT for disputes, etc.- Report metrics to senior leadership and regulators as required.- Use data to drive continuous improvement and scalability. Business Continuity and Scalability:- Develop disaster recovery and business continuity plans for key systems.- Plan and implement operational scalability for growth in transaction volume or user base.- Ensure 24x7 operations coverage if needed (especially in consumer-facing PPIs). Team Leadership:- Build and manage teams in charge of operations, customer support, KYC, dispute resolution, etc.- Drive performance management, training, and cross-team collaboration. Core Skills and Competencies :.- 15+ years of total experience, with at least 8-10 in payments or fintech industry, 5+ years in a leadership or senior operational role.- MBA or equivalent with specialization in Operations, Finance or Technology Management is highly valued.- Deep understanding of PPI regulations and guidelines.- Strong background in payment processing, banking systems, and fintech operations.- Leadership and stakeholder management.- Regulatory reporting and audit handling. (ref:iimjobs.com)
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New Delhi, India Pay10 Full timeRole: AVP - PR, Brand and Communications Lead. Experience: 8-12 years. Function: Corporate Communications / Brand / Public Relations / Reputation Management Industry: Fintech / Payments / Cross-border BFSI/ PR agencies. Pay10 is a fintech company building the future of payments by making alternate payment channels and open finance a global reality. Regulated...
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New Delhi, India Pay10 Full timeHead - Compliance & Money Laundering Reporting Officer (MLRO) - Regulatory Compliance (RBI & Other Authorities).- Develop, implement, and maintain compliance programs in line with RBI regulations for PA, cross-border PA, and PPI license holders.- Act as the primary point of contact with RBI and FIU-IND for compliance, AML/CFT reporting, and regulatory...
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PAY10 - Technical Security Manager - SIEM
2 weeks ago
Delhi Division, India Pay10 Full timeDescription : Job Title - Technical Security ManagerLocation - DelhiRole Overview : The Technical Security Manager Information Security will play a pivotal role in safeguarding Pay10s technology infrastructure, applications, and network ecosystem across all operations within India.This role combines hands-on cybersecurity expertise with strong technical...
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Delhi Division, India Pay10 Full timeDescription : Job Title : Senior Product DesignerLocation : Delhi, IndiaCompany Overview : We are a leading global payments technology company providing innovative solutions for both B2B and B2C customers across the globe.Our comprehensive suite of payment products includes a secure payment gateway, money transfer services, digital wallets, and a wide range...
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Delhi, Delhi, India Pay10 Global Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionJob Title :Senior Product DesignerLocation :Delhi, IndiaCompany OverviewWe are a leading global payments technology company providing innovative solutions for both B2B and B2C customers across the globe.Our comprehensive suite of payment products includes a secure payment gateway, money transfer services, digital wallets, and a wide range of other...
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MRD - Mass Retail Distribution Head
3 weeks ago
New Delhi, India Vodafone Idea Limited Full timeRoleMass Distribution Head Job Level/ Designation M3 / GM Function / Department Sales & Distribution Operations Location Gujarat Job Purpose Facilitate, monitor and influence ZBMs, ASMs. TSMs in the Prepaid Business plans to improve Market Share in terms of customer acquisition, revenue, VLR, distributor management etc. Formulate and implement the circle...
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Technical Security Manager
3 weeks ago
New Delhi, India Whatjobs IN C2 Full timeJob Title - Technical Security Manager Location - Delhi Role Overview The Technical Security Manager – Information Security will play a pivotal role in safeguarding Pay10’s technology infrastructure, applications, and network ecosystem across all operations within India. This role combines hands-on cybersecurity expertise with strong technical control...
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Head Information Security
2 weeks ago
Delhi, India Pay10Global Full timeJob Description Job description: Strategic Leadership: - Develop and implement the enterprise-wide information security strategy, policies, and frameworks. - Provide thought leadership on emerging cyber risks, threats, and technologies. - Establish an enterprise security architecture aligned with business objectives. - Represent information security at...
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Head of Production Operations
19 hours ago
New Delhi, India Right Advisors Private Limited Full timeJob Objective- To take full command of end-to-end plant operations in a high-performance specialty chemicals environment. This role demands a technically competent, results-driven operations leader with proven experience in batch manufacturing, solvent recovery systems, compliance-heavy processes, and multi-step reaction management. The Head of Operations...
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Head of Operations
19 hours ago
New Delhi, India Age Well Global Full timeHead of OperationsLocation:Cochin, Kerala Company:Age Well Experience:Minimum 5 years (Wellness / Healthcare / Hospitality Preferred)Role OverviewWe are seeking a strongHead of Operationsto oversee and manage the operational functioning of all Age Well verticals — including nutraceuticals, digital wellness platforms, and the Age Well Living Centre. The...
