Practice Lead

2 months ago

Noida, India Stefanini North America and APAC Full time

As the Remote IT Infrastructure Practice Head, you will be responsible for leading and managing our remote infrastructure practice, ensuring the delivery of high-quality services to our clients. You will oversee a team of remote IT professionals, providing guidance, mentorship, and technical expertise to drive excellence in service delivery. This role requires strong leadership skills, deep technical knowledge, and a passion for driving innovation in remote IT infrastructure solutions.

Leadership and Management:

Provide strategic direction and leadership for the remote IT infrastructure practice.

  • Build and manage a high-performing team of remote IT professionals, including engineers, architects, and support staff.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.

Service Delivery:

  • Coaching team for successful delivery of remote IT infrastructure services to clients, meeting, or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
  • Develop and implement best practices, processes, and methodologies to optimize service delivery efficiency and effectiveness.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions as needed.

Technical Expertise:

  • Stay abreast of emerging technologies, trends, and best practices in remote IT infrastructure.
  • Provide technical guidance and expertise to the team, assisting with complex problem resolution and solution design.
  • Collaborate with other teams and departments to ensure alignment of remote infrastructure solutions with overall business objectives.

Client Engagement:

  • Build and maintain strong relationships with clients, serving as a trusted advisor on remote IT infrastructure matters.
  • Collaborate with sales and business development teams to identify opportunities for expanding our remote infrastructure practice and driving revenue growth.
  • Act as a point of escalation for client issues and concerns, ensuring timely resolution and customer satisfaction.

Roles & Responsibilities :

  • Bachelor"s degree in computer science, Information Technology, or related field. Master's degree preferred.
  • Minimum of 15 years of experience in IT infrastructure management, with a focus on remote infrastructure solutions.
  • Proven track record of leadership and management in a technical environment, including experience leading remote or distributed teams.
  • Deep technical expertise in areas such as cloud computing, virtualization, networking, security, and IT operations.
  • Strong understanding of industry best practices, standards, and frameworks related to IT infrastructure management (e.g., ITIL, COBIT, ISO 20000).
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients, team members, and senior leadership.
  • Strong analytical and problem-solving abilities, with a focus on driving continuous improvement and innovation.
  • Relevant certifications (e.g., AWS Certified Solutions Architect, VMware Certified Professional, Cisco Certified Network Associate) are a plus.

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