Showroom Manager

5 days ago

Dindigul, India Febal Casa Mumbai Full time

**Candidates from Furniture/Service Industry would be preferred.


Job Description: Showroom Operations Manager


Company: Febal Casa (Italian Luxury Furniture Brand)


Location: Lower Parel, Mumbai


Experience: 3-7 Years


Position Type: Full-Time


Role Overview:

Febal Casa India, representing the renowned Italian luxury furniture brand, seeks a dynamic and experienced Showroom Operations Manager. This role is pivotal in ensuring seamless showroom operations, delivering exceptional customer experiences, and upholding the brand's global standards.


Key Responsibilities:


Showroom Operations Management:

  • Oversee daily operations to ensure a well-maintained and welcoming showroom environment.
  • Monitor inventory levels, manage stock, and coordinate with suppliers for timely replenishment.
  • Implement operational processes to improve efficiency and customer satisfaction.


Team Leadership:

  • Lead, train, and motivate the showroom team to meet performance goals.
  • Schedule staff shifts, assign responsibilities, and ensure adherence to brand guidelines.
  • Foster a culture of excellence, professionalism, and collaboration.


Sales & Customer Experience:

  • Drive sales by ensuring exceptional customer service and personalized experiences.
  • Handle escalations, resolve customer queries, and ensure satisfaction at every touchpoint.
  • Collaborate with the sales team to meet and exceed showroom sales targets.


Brand Representation:

  • Uphold the Febal Casa brand identity by maintaining high visual and service standards.
  • Organize events and initiatives to promote the brand and attract clientele.
  • Provide insights and feedback to align showroom operations with brand goals.


Reporting & Analysis:

  • Track and analyze showroom performance metrics, including sales, footfall, and customer feedback.
  • Prepare regular reports for management and suggest improvements for operational excellence.


Qualifications & Skills:

  • Bachelor’s degree in Business Administration, Retail Management, or related fields.
  • Proven experience (3-7 years) in showroom or retail operations, preferably in luxury or furniture sectors.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in inventory management and operational tools.
  • A passion for Italian design and luxury furniture is a significant advantage.


Why Join Us?

Febal Casa India offers an opportunity to work with a globally recognized Italian luxury brand. As a Showroom Operations Manager, you’ll play a key role in delivering exceptional customer experiences while being part of an inspiring and innovative team.

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