
Veeva Clinical Vault Engineer
4 weeks ago
Required Experience & Skills :
- 3+ years of hands-on experience in Veeva Vault Clinical Suite (CTMS, eTMF, or Study Startup).
- 3+ years in application maintenance/support (L2/L3) for Veeva Vault.
- 3+ years understanding clinical trial processes and workflows.
- 3+ years with Vault Admin Console for configuration & user management.
- 2+ years with GxP and validation/compliance processes (CSV, 21 CFR Part 11).
- 2+ years working with service management tools such as ServiceNow, Jira, etc.
- 2+ years interpreting and working with JSON/XML-based APIs for troubleshooting.
- 2+ years maintaining SLAs, managing tickets, handling change requests, and preparing & Responsibilities (RNR) :
- Deliver day-to-day operational support for end-users across global time zones, including ticket resolution, troubleshooting, and root cause analysis.
- Perform minor configuration changes using Vault Admin Console object fields, lifecycle updates, picklist modifications, and security permission updates.
- Resolve incidents and service requests within SLA timelines, documenting solutions for knowledge base updates.
- Ensure all changes follow change control procedures and comply with GxP standards in collaboration with QA/Validation teams.
- Support system upgrades, patching, and performance testing activities.
- Work with Veeva Managed Services for product issues, enhancements, and platform limitations.
- Track and report support metrics, prepare monthly service reports, and suggest process improvements.
- Participate in impact analysis for change requests and enhancements.
- Create and deliver end-user training, SOPs, work instructions, and user guides as required.
- Maintain audit/inspection readiness by ensuring up-to-date documentation and traceability.
- Collaborate with DevOps and Integration teams to support system interfaces and downstream applications.
- Proactively identify and escalate potential system or data integrity issues. (ref:hirist.tech)
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