
Veeva Vault Clinical Lead
4 weeks ago
Required Experience & Skills :
- 5+ years in Veeva Vault Clinical Suite (CTMS, eTMF, and/or Study Startup).
- 5+ years in clinical trial processes and documentation workflows.
- 5+ years providing application support in GxP-regulated environments.
- 4+ years using Vault Admin Console for security configuration, object lifecycle management, and user access control.
- 4+ years managing support tickets using ServiceNow, Jira, or Remedy.
- 4+ years in validation processes (CSV/CSA) and change control management.
- 3+ years managing/mentoring teams or leading client & Responsibilities (RNR) :
- Coordinate incident, service request, and change request lifecycles following ITIL best practices.
- Act as the primary client liaison for support, escalations, and release planning.
- Own SLA compliance, status reporting, and escalation management.
- Guide team members in Vault Admin Console tasks, configuration updates, security permissions, and controlled document lifecycle management.
- Perform root cause analysis and implement preventive measures for recurring production issues.
- Plan and deliver minor enhancements; contribute to major release readiness activities.
- Maintain comprehensive documentation for configurations, processes, and knowledge base articles.
- Conduct training sessions for end-users and provide mentorship to support team members.
- Participate in release testing, validation support, and ensure compliance with GxP and client-specific SOPs. (ref:hirist.tech)
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