Veeva Vault Clinical Lead

4 weeks ago


Delhi, Delhi, India HIC Global Solutions Full time

Required Experience & Skills :

- 5+ years in Veeva Vault Clinical Suite (CTMS, eTMF, and/or Study Startup).

- 5+ years in clinical trial processes and documentation workflows.

- 5+ years providing application support in GxP-regulated environments.

- 4+ years using Vault Admin Console for security configuration, object lifecycle management, and user access control.

- 4+ years managing support tickets using ServiceNow, Jira, or Remedy.

- 4+ years in validation processes (CSV/CSA) and change control management.

- 3+ years managing/mentoring teams or leading client & Responsibilities (RNR) :

- Lead and manage the application support team for Veeva Vault Clinical modules (CTMS, eTMF, Study Startup).

- Coordinate incident, service request, and change request lifecycles following ITIL best practices.

- Act as the primary client liaison for support, escalations, and release planning.

- Own SLA compliance, status reporting, and escalation management.

- Guide team members in Vault Admin Console tasks, configuration updates, security permissions, and controlled document lifecycle management.

- Perform root cause analysis and implement preventive measures for recurring production issues.

- Plan and deliver minor enhancements; contribute to major release readiness activities.

- Maintain comprehensive documentation for configurations, processes, and knowledge base articles.

- Conduct training sessions for end-users and provide mentorship to support team members.

- Participate in release testing, validation support, and ensure compliance with GxP and client-specific SOPs. (ref:hirist.tech)

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