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Customer Service Representative

4 weeks ago

Gurugram, India RegisterKaro Full time
Job Title: Customer Support Representative
Location: Sector 18, Gurgaon
Key Responsibilities:
- Customer Interaction: Respond to inbound customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.
- Issue Resolution: Troubleshoot and resolve customer complaints or technical issues, ensuring a satisfactory resolution while maintaining a positive brand image.
- Product Knowledge: Provide detailed information about our products/services and assist customers in making informed decisions.
- Documentation: Accurately document customer interactions, issues, and resolutions in the CRM system to ensure proper follow-up.
- Cross-functional Collaboration: Collaborate with other departments, such as Sales, Technical Support, and Product Teams, to resolve complex customer inquiries.
- Feedback Collection: Gather customer feedback and identify recurring issues to help improve products, services, and customer support processes.
- Follow-up: Ensure timely follow-up with customers to confirm satisfaction and provide any additional support as necessary.
- Adherence to Policies: Maintain up-to-date knowledge of company policies, procedures, and product offerings, ensuring compliance and consistency in customer interactions.
Required Qualifications:
- Experience: Previous experience in customer support, call centers, or a related field is preferred.
- Skills:Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to stay calm and professional under pressure.
- Experience with CRM software (e.g., Salesforce, Zendesk, Freshdesk) is a plus.
- Proficient with Microsoft Office Suite or equivalent.