
Senior CX Solutions Specialist
4 weeks ago
Job Title: Senior CX Solutions Specialist
Location: Hyderabad, Telangana, India
Experience Required: 8+ Years
Relevant Exp Required: 7+ Years
Availability: Immediate joiners preferred
Preferred Background: Candidates with contact centre domain experience
Job Description:
We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities. The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.
Must-Have Skills:
-Strong exposure to Genesys CX UI / AWS Connect UI consoles, including:
o Unified global menu navigation
o Advanced search functionality
o Multi-panel layouts enabling agents to access tools and information efficiently
-Solid understanding of UI/UX design principles for customer-facing platforms
-Proven track record in Customer Experience (CX) / Customer Centricity initiatives
-Ability to map, analyse, and improve customer journeys using insights and data
Technology & Tools:
· Genesys Cloud (primary expertise)
· MWS (Middleware/Workforce Solutions
· AWS Connect, Google CCAI, Nice CX
· Analytics & Reporting Tools: QlikSense, Looker
· Exposure to Genesys Copilot
Secondary Skills (Preferred)
· Strong analytical and problem-solving skills with data-driven decision-making ability
· Cross-functional collaboration with Product, Operations, and Technology teams
· Excellent communication and stakeholder management skills
· Knowledge of Agile methodologies and CX transformation frameworks
What We Offer
· Opportunity to work with leading CX technologies across global enterprises
· Exposure to innovative projects in the Contact Center and Customer Experience domain
· Flexible, remote-friendly work culture
Email CVs to Hello@CustoBiz.com
-
Sales Specialist
4 weeks ago
Bellary, Karnataka, India SID Global Solutions Full timeJob Title: Senior Sales Specialist - New Logos - Banks & Financial InstitutionsAbout SIDGS:SIDGS is a premium global systems integrator and global implementation partner of Google corporation, providing Digital Solutions & Services to Fortune 500 companies. Our Digital solutions go across following domains: User Experience, CMS, API Management,...
-
Senior Manager
10 hours ago
Bellary, Karnataka, India Chembond Water Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are hiring RSM/ Senior Manager - Sales & Technical Specialist at Bellari (South) location.1. Drive business growth in the steel and power sector by leveraging technical and sales expertise.2. Provide on-site technical support and troubleshooting for water treatment applications.3. Develop and maintain strong relationships with senior plant management and...
-
Solution Consultant
3 weeks ago
Bellary, Karnataka, India Olive Green Consulting Full timeWe're Hiring: Varicent ConsultantWe at Olive Green Consulting; Currently hiring for an exciting position for Varicent Consultant with one of our esteemed client.Experience Required: 2-5 years (Relevant 2+ years in Varicent)Joining Timeline: Immediate to 30 daysInterview Process: 3 Rounds (2 Technical + 1 Managerial)Permanent Position Are you a Varicent...
-
Senior Business Analyst
3 weeks ago
Bellary, Karnataka, India Marktine It solutions Full timeSenior Business Analyst (SAP Hybris/SAP Commerce Cloud)Experience Range: 8+ Years Shift Timings: IST 3 PM-12 AMLocation: RemoteRole : Contract (1+ Year)The Hybris eCommerce Business Analyst role is responsible for facilitating the successful delivery of consulting engagements. Business Analysts work closely with client stakeholders...
-
Senior Civil Engineer
1 week ago
Bellary, Karnataka, India Elevate InfraTech™ Full time ₹ 6,00,000 - ₹ 18,00,000 per yearWe're Hiring: Senior Civil Engineer – Chimney & Slipform SpecialistLocation: BTPS (KPCL), Bellary, KarnatakaExperience: 5–7+ YearsWe're seeking a responsible, hands-on Senior Civil Engineer to lead the construction of FGD Tapered Chimneys with Borosilicate Lining at our Bellary Thermal Power Station project.Key Requirements:• 5–7 years of proven...
-
Costing Expert for Panel Processing
3 weeks ago
Bellary, Karnataka, India Yatrik Arts Furniture Full timeWe're Hiring: Senior Costing Specialist – Modular & Solid Wood Furniture. Join Our Growing Team at Yatrik Arts Furniture Pvt. Ltd., JaipurYatrik Arts Furniture Pvt. Ltd. (est. 2003) is a leading furniture design and manufacturing company based in Jaipur. With 20+ years of craftsmanship and exports across Europe, we are expanding our operations and looking...
-
Paid Social Strategist
2 weeks ago
Bellary, Karnataka, India beBeeMarketing Full time ₹ 13,00,000 - ₹ 18,00,000Senior Paid Social Marketing SpecialistWe are looking for a highly skilled Senior Paid Social Marketing Specialist to join our team. As a key member of our marketing team, you will be responsible for developing and executing paid social media strategies across various platforms, including Meta, Snapchat, TikTok, YouTube, and Twitter.In this role, you will...
-
Senior Sales Engineer
4 days ago
Bellary, Karnataka, India Brixat Automation and Solutions Full time ₹ 3,60,000 per yearKey Responsibilities:Identify and approach potential clients across Pharma, Food & Beverages, Specialty Chemicals, and other industries.Build and maintain strong relationships with key decision-makers.Conduct technical presentations, product demos, and solution discussionUnderstand customer requirements and propose tailored automation solutions (PLC, SCADA,...
-
Senior Business Development Manager
2 weeks ago
Bellary, Karnataka, India beBeeBusinessDevelopment Full time ₹ 6 - ₹ 8Seeking a seasoned business development professional with expertise in recruitment, staffing, and talent solutions.Bachelor's degree in Business Administration, HR, or Marketing is required; MBA is an asset.The ideal candidate will have 3-7 years of experience in sales within the recruitment industry.A strong understanding of end-to-end recruitment processes...
-
Modeling Engineer_Immediate to 30 days_Bangalore
4 weeks ago
Bellary, Karnataka, India Mirafra Technologies Full timeHi, Greetings from Mirafra Technologies Mirafra Software Technologies Private Limited is a technology design product engineering services company with a high level of expertise in semiconductor design and embedded software development including applications. Founded in 2004, the company has proven expertise in ASIC/SoC design and software development end to...