Omni Sport Advisor

2 weeks ago

Bengaluru, India Decathlon Full time

Posted on 03/06/2025

Mission

Decathlon Whitefield  located in the heart of East Bangalore, is the 3rd Decathlon store in India with a strong legacy of 13 years.  A project which is known for economic performance and building talents , a lot of leaders today in Decathlon have come out from the project of Whitefield. It's a very important project for the Decathlon, soon to relaunch as the biggest flagship store in India, completely by March 2026. We’re on the lookout for sporty and energetic teammates ready to deliver a WOW experience to every customer.

Do check our Video on the role and responsibility of an Omni Sports Advisor - 

1st Responsibility: I ensure a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

I am equipped to interact and engage with my customers I promote sports  by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services depending on the needs of my customers I use all our channels (in-store, .in, App) to satisfy the customer’s needs I propose the relevant services to the customer (buyback, repair & maintenance, personalisation). I ensure a smooth checkout experience My customer is at the centre of my activity. I make myself available whatever I am doing. I suggest complementary products to enhance the customer's sports practice experience I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.  I ensure the signages are updated for the customers (Self-informed best choice) I am accountable for the delivery

2nd Responsibility: I guarantee WOW displayed layout

The layout  is the best in class for my customer

My layout is safe for me, my team, and my customers. My Layout is welcoming, seductive and engaging. I ensure my customers can test all our solutions I know and highlight the best omnichannel offer to my customers, both offline and online I know the complete offer in my store and online I ensure my customer will find the entire range of products for their sports practice - either in-store or online I am product-trained by a validated product trainer. I suggest the best possible solution to my customer as per their need I ensure all the necessary services for my sport are available to my customers I highlight our Circular offer and relevant services

Profile

Who are you? Are you a person who would love to work with people and enjoy collective decision-making Passionate about providing exceptional customer experiences You are a passionate sports lover Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimise business performance. Flexible to work on holidays and weekends Customer First mindset

Career Growth Opportunities:

Department Manager > Operations Manager > Store Director

Your workplace is ideally located in Bengaluru , Ground Floor, ITPL Main Rd, near Phoenix Market City, KEB Colony, Industrial Area, Krishnarajapuram, Bengaluru, Karnataka , within a sports environment where you can practice sports with your teammates. We are sure you’ll enjoy yourself at Decathlon 

Ready to play?

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