Mainframe Level 2 support analyst

2 days ago


Pune, India Tata Consultancy Services Full time

Greetings from TCS

TCS is hiring for Mainframe Level 2 support analyst

Desired Experience Range: 4 to 7 years

Job Location: Mumbai, Chennai and Pune

Required Skills: Experience in Mainframe COBOL, JCL, DB2 Programming.

To provide Level-2 support for Banking domain based in Pune/Chennai/Mumbai location

Good to have:


  • Experience in Mainframe COBOL, DB2, JCL.VSAM
  • Good understanding of various tools used in Mainframe FILA, Scheduling tools.
  • Good knowledge in analyzing job failures and trace back to see the root cause.
  • Knowledge of various error codes generated and the steps to resolve the issue.
  • Good knowledge of z/OS architecture, JCL, IBM utilities etc.
  • Good analytical skills and decision making.
  • Knowledge in CICS, IMS will be added advantage.
  • Be available for on-call rotation after business hours to provide 24hr support for any production operational issues.

Highlight areas for improvement in current processes and implement improvements.



Responsibility of / Expectations from the Role

1.Level 2 support analyst who is responsible to analyze and respond to business queries, fix production issues.

2.Handle customer communications.



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