Functional Specialist

2 weeks ago

Bengaluru, Karnataka, India LTIMindtree Full time
MS Dynamic 365 Functional Consultant

The Dynamic 365 Functional Consultant needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards. He/She needs to closely work with the business teams to understand the business requirements and

The selected candidate will work as part of the development team, and report to the project manager and technical lead

Essential Job Functions & Required Skills
Work closely with business users to understand business requirements Demonstrate Dynamics solution capabilities to the users Conduct business process analysis and create Fit/Gap report Create Solution design to address business requirement, interface and performance requirements Advise on complex business cases and propose comprehensive solutions based on Dynamics OOB, 3rd parties and customizations Create functional specification document and functional design for customizations Translate business requirements into detailed User Stories and corresponding Acceptance Criteria Provide MS Dynamics SME expertise to business and mentor team members Support data migration from external systems into Dynamics Conduct solution testing and assist with user acceptance testing Conduct user and administrator training Proactively document solutions, processes, designs and lessons learned Provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements. Work closely within the technology team to shape the technical landscape of the assigned application processes and technology Strong hand on experience in Configuring Dynamics Self-service Portals, Custom portal and knowledge Management, SharePoint integration Experience in Configuring Customer Service Hub, Unified Client Interface, Power BI Dashboards & Reports ROLES
The table below lists the role(s) required for this engagement:

Role Quantity Location

MS Dynamic 365 Functional Consultant (5-7 years) 1 Chennai

The desired period of performance is 7 months and may be extended based on the business need. The desired country and location for work to be performed is Chennai, India. The candidate must be able to work remotely, as required.

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