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ServiceNow Developer

4 months ago

Mumbai, India Talent Corner Full time

The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to :


- Gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support.


- This includes supporting Service offerings and transformation teams.


- The candidate must have a detail understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now.


- This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules.


- The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.


As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.

1. Configure/Code Service Now applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration

2. Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests

3. Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL's

4. Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations

5. Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services) with 3rd party tool is desired

6. Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible

7. Ensure application configuration consistency across development, stage, testing, sandbox, and production environments

8. Participate in ongoing production support and end user support.

9. Experience in cloning, patch upgrade and release upgrade activities

10. Experience in all ITSM modules - Incident, Change, Problem, Request

11. Experience in handling issues encountered on production. For ex - log debugging, notification issues, user administration, integration issues etc.

12. Knowledge about update set deployment for Production Releases.

(ref:hirist.tech)