Operations Executive

3 weeks ago

New Delhi, India Truww Full time

Role OverviewWe are looking for a disciplined and proactive Operations Executive to oversee and drive the daily performance of our onsite teams and vendor partners. The ideal candidate will ensure strong process adherence, timely follow-ups, and high operational quality while maintaining accurate system updates and reports.Key Responsibilities- Monitor and track the daily performance of onsite teams and vendors against defined KPIs. - Ensure timely follow-up and closure of all assigned tasks and escalations. - Enforce process and compliance adherence across operations. - Conduct quality checks and ensure that work meets required standards. - Update internal systems and trackers regularly to maintain accurate and up-to-date records. - Prepare and share daily and weekly reports on performance, quality, and compliance metrics. - Identify gaps or bottlenecks in execution and drive accountability among team members and vendors. - Proactively escalate performance or compliance issues to management when required. - Support continuous improvement initiatives within the operations process.Requirements- Bachelor’s degree in Business Administration, Operations, or related field. - 1–3 years of experience in operations, field management, or vendor coordination preferred. - Strong communication and interpersonal skills — able to push, follow up, and drive execution. - Highly organized, disciplined, and detail-oriented. - Proficient in Excel/Google Sheets and capable of preparing structured reports. - Comfortable working in a fast-paced, field-driven environment.Key Traits- Ownership mindset and accountability. - Process-driven with a strong sense of discipline. - Confident communicator — not hesitant to escalate issues when required. - Ability to motivate, coordinate, and ensure results from multiple stakeholders.

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